Project Manager

Diversified Services Network, Inc.•Chicago, IL

2d•$90,000 - $95,000•Hybrid

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Project Manager to join their team. This is a remote role with occasional onsite requirements near Chicago, IL, Peoria, IL, or Dallas, TX. The Project Manager will support operations, support, and team project management within a cloud-based digital environment. Key responsibilities include managing escalated tickets, supporting onboarding processes, assisting with organization and reporting, and collaborating with technical leads, management, and project managers to resolve user stories and features. The role requires proactive escalation of blocking issues to leads and managers.

Requirements

Project tracking tools such as Azure DevOps or Jira/Confluence.
AWS tools including CloudWatch and Lambda services.
Ticketing tools such as ServiceNow or Salesforce.
Strong proficiency in PowerPoint, including building polished presentations for leadership and management audiences.
Experience using AI productivity tools such as Microsoft Copilot, Claude, or similar.
Exceptional written and verbal communication skills.
Strong project planning skills with the ability to facilitate and escalate issues to management quickly and effectively.
Comfortable working directly with leadership teams and senior stakeholders.

Nice To Haves

Familiarity with Scrum/Agile practices.

Responsibilities

Work escalated tickets from Level 1 teams, including customer- and internally-reported issues, using ticketing tools such as ServiceNow or Salesforce.
Manage team project tracking within Azure DevOps, supporting ongoing monitoring, observability work, and dealer- and customer-facing business tool operations.
Join staff meetings; assist with organization, reporting, and identifying and communicating roadblocks and issues to appropriate stakeholders.
Work with technical leads, management, and project managers via meetings and email to unblock and resolve difficult user stories and features related to support onboarding processes.
Support the onboarding process for dealer and customer-facing tools and systems.
Proactively escalate blocking issues to leads and managers to ensure swift resolution without unnecessary delay.