Restoration Project Manager

Paul Davis Ottawa•Carleton Place, ON

19h•CA$65,000 - CA$85,000•Hybrid

About The Position

The Project Manager oversees restoration projects from initial emergency response through project completion. This role ensures that jobs are executed efficiently, safely, and profitably while delivering exceptional customer service. The Project Manager coordinates field teams, subcontractors, vendors, and clients, ensuring all work meets industry standards, insurance requirements, and company quality expectations.

Requirements

2–5+ years of experience in restoration, construction, or related project management.
Strong knowledge of water mitigation, fire damage restoration, mold remediation, or reconstruction.
Proficiency with project management and estimating tools (Xactimate, Job-Dox, Encircle, DASH, or similar).
Valid driver’s license and clean driving record.
Strong organizational, communication, and problem-solving skills.

Nice To Haves

IICRC Certifications (WRT, ASD, FSRT, AMRT).
Experience working with insurance carriers and adjusters.
Background in customer service or emergency response environments.
Bilingual abilities (a plus depending on region).

Responsibilities

Lead and manage restoration projects involving water, fire, mold, storm, and reconstruction services.
Conduct job site inspections, scope projects.
Develop project timelines, schedules, and budgets; monitor performance to ensure deadlines and profitability targets are met.
Coordinate and manage subcontractors, suppliers, and internal crews.
Ensure all documentation, photos, moisture logs, and job notes are completed accurately and on time.
Follow up on accounts receivable files to ensure timely payment.
Serve as the primary point of contact for property owners, insurance adjusters, and other stakeholders.
Provide clear communication regarding project status, changes, and expectations.
Manage change orders and obtain necessary approvals.
Build strong relationships to encourage repeat business and referrals.
Ensure all work meets IICRC standards, local building codes, and safety regulations.
Implement and uphold site safety practices; conduct safety meetings as needed.
Perform final walk-throughs to ensure customer satisfaction and job completion.
Direct and support field technicians to ensure productivity and quality of work.
Train team members on restoration processes, equipment use, and documentation standards.
Foster a positive team environment and promote company values.