Project & Account Manager PROACCTMGR

Pigott Inc•Des Moines, IA

3h•Onsite

About The Position

The Project Manager is responsible for the overall management of assigned projects throughout the sales, design, purchasing, delivery, installation, and follow-up customer satisfaction phases to ensure the project is completed within budget and on time. This Project Manager will build relationships with clients in the field, working in tandem with the Sales, Design, and Installation departments to secure and execute each project. The Project Manager is responsible for compliance in maintaining the Pigott, Inc. culture and will focus on customer satisfaction in all interactions.

Requirements

Two-year or four-year degree preferred.
2+ years of construction project management or related work experience preferred.
Previous experience in client service.
Basic computer skills (typing, MS Word, Excel, PowerPoint)
Strong written and oral communication skills.
Strong problem-solving and decision-making skills.
A combination of training, education, and experience will determine appropriate role and pay scale.

Responsibilities

Prepare concise and well-organized communications to keep project team, clients, and others informed of project status
Create and monitor the project timeline, and oversee the entire project process
Coordinate with vendors and third parties to ensure project is installed according to scope
Collaborate with the Installation team to phase, order, and schedule deliveries according to project plan
Establish and nurture positive relationships with clients and internal team members
Maintain CRM and order entry system, as required, to ensure client and order information is accurate and complete
Attend all client meetings and/or construction meetings, in the field
Conduct field verification process on client site locations in tandem with Design or Installation departments
Attend monthly departmental meetings and weekly project-team meetings
Provide content to assist the Sales & Marketing team in creating proposals and presentation packages
Monitor and record time and expenses associated with projects
Create installation scope based off of Design-provided plans and request installation quote
Manage completion of install folders and project folder documents
Provide prompt, courteous, and exceptional service to all customers — both external and internal — by living out Pigott’s core values and contributing to the OnePigott culture. Consistently demonstrate professionalism, proactive communication, and a timely response to every service inquiry.
Support Pigott’s commitment to quality by developing, maintaining, and continuously improving position-specific procedures, process instructions, and documentation to better serve the company, customers, and team members.
Attend work as scheduled and uphold all guidelines as outlined in the Pigott Team Member Handbook.
Accept responsibility for ongoing personal and professional development.
Perform additional responsibilities at the request of manager or the Pigott Leadership team.
Demonstrate cooperation, teamwork, and a One Pigott mindset by partnering effectively across departments and locations to achieve shared company goals and objectives.
Adhere to Pigott corporate branding standards to ensure consistency, professionalism, and alignment in all internal and external communications.
Maintain confidentiality of business operations on behalf of Pigott and all clients.