Project Manager (Transit Ambassador Program)

Los Angeles County Metropolitan Transportation Authority•Los Angeles, CA

9d•Onsite

About The Position

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. This role is a program-level leader, responsible for overseeing the daily field operations of the Transit Ambassador Program. The Project Manager sets operational goals and schedule requirements in alignment with the collective bargaining agreement, and develops deployment strategies based on Metro's safety priorities and service needs. This position approves staffing and special event plans, monitors Ambassador staff field performance, and oversees response protocols for daily incidents to ensure consistent service quality. The role involves reviewing and providing final approval of Ambassador reports, monitoring field activities to ensure Ambassadors are assigned to high-need locations and maintain operational continuity across shifts. The Project Manager responds to program customer comments and complaints and manages program compliance with program policies and procedures. This includes oversight of a dedicated zone to address repeated concerns, hot spots, emerging trends, and other key issues. The role also manages matters relating to compliance with the collective bargaining agreement to resolve grievance issues and ensures that all staff are held accountable for their performance. The Project Manager is responsible to develop, manage, and administer all aspects of a project and ensure that projects are delivered on schedule and within budget.

Requirements

A Bachelor's Degree in Business, Planning, Public Administration, Political Science or a related field
Six years of relevant experience or three years of relevant supervisory-level experience in project management, project funding and financing, or project delivery
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Knowledge of theories, principles, and practices of project management
Knowledge of applicable local, state, and federal laws, rules, and regulations
Knowledge of contract administration
Knowledge of applicable business software applications
Knowledge of local, state, and federal issues, including but not limited to labor, business, and environmental issues
Skill in exercising judgment and creativity in making decisions
Skill in interacting professionally with various levels employees and outside representatives
Skill in communicating effectively orally and in writing
Skill in analyzing situations and identifying problems
Skill in preparing comprehensive reports and correspondence
Ability to provide assistance in monitoring multiple projects to ensure compliance with schedule and budget
Ability to understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
Ability to recommend action plans, report on progress, review and comment on contract required documents, and respond to requests from executive management
Ability to compile, analyze, and interpret complex data
Ability to negotiate contract terms
Ability to determine strategies to achieve goals
Ability to read, write, speak, and understand English

Nice To Haves

Experience developing deployment plans, including schedule and vacation bidding
Experience utilizing the data reporting tools and systems to monitor, analyze, and report on emerging trends in the field and within staff
Experience demonstrating excellent analytical, organizational, and communication skills, with the ability to interpret policies and provide guidance to supervisors and employees
Experience interpreting and applying Human Resources policies, and collective bargaining agreements

Responsibilities

Manages various aspects of a project which may include finances, research, design, technical support, schedules, budget compliance, planning, and agency reporting
Oversees the development of project specifications and requirement
Manages a project's scheduling, prioritization of work, budget development, monitoring, planning, and reporting
Reviews, analyzes, and interprets contract specifications and scope of work documents of a project to ensure conformance with requirements, regulations, codes, policies, procedures and plans
Reviews, analyzes, and monitors actual project performance to ensure conformance with scope, schedule, and budget
Attends progress meetings with members of the project team to report on status
Identifies problems and recommends resolutions to budget, cost, and schedule-related activities
Prepares reports for management
Participates in project outreach
Coordinates with various stakeholders
Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all subordinate employees
Oversees the daily field operations of the Transit Ambassador Program
Sets operational goals and schedule requirements in alignment with the collective bargaining agreement
Develops deployment strategies based on Metro's safety priorities and service needs
Approves staffing and special event plans
Monitors Ambassador staff field performance
Oversees response protocols for daily incidents to ensure consistent service quality
Reviews and provide final approval of Ambassador reports
Monitors field activities to ensure Ambassadors are assigned to high-need locations and maintain operational continuity across shifts
Responds to program customer comments and complaints
Manages program compliance with program policies and procedures
Oversight of a dedicated zone to address repeated concerns, hot spots, emerging trends, and other key issues
Manages matters relating to compliance with the collective bargaining agreement to resolve grievance issues and ensures that all staff are held accountable for their performance