Project Manager - Employer Partnership Team

Southern New Hampshire University

2d•$70,729 - $113,188•Remote

About The Position

Southern New Hampshire University (SNHU) is seeking a Project Manager for the Employer Partnership Team. This role is responsible for the accurate execution of partnership projects, managing workflows, and maintaining operational continuity across the division. The Project Manager will serve as the primary point of coordination between SNHU's teams, systems, and employer partners, ensuring complex, multi-track workstreams run smoothly. The position is remote and requires the employee to reside and work from one of the approved states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming. Remote employees must have access to a reliable internet connection and a dedicated, properly equipped workspace free of distractions.

Requirements

5+ years of project management experience in higher education operations.
Bachelor's Degree.
Professional Certification(s): PMP or similar certification (e.g. CAPM, ITIL 4, CSP).
Experience with project management tools and systems, CRM systems, Microsoft tools, and collaboration with IT on systems integration.
Experience building and maintaining trusted relationships with senior leaders, managing competing partner priorities, and promoting understanding on strategic programs.
Experience managing complex, multi-track projects while balancing strategic plans and daily operations.
Proficient in analyzing data, generating insights, and delivering reports that inform strategy and operational decisions.
Experience managing communication and aligning teams in matrixed organizational environments.
Commitment to diversity, equity, and inclusion in professional practice.

Responsibilities

Manage partnership projects from initiation through completion, monitoring progress against goals and benchmarks, leading project communications, analyzing data, and sustaining momentum across all active workstreams.
Support the Partnership Operations Lead in the coordination of new employer partnership launches, assisting with development workflows, technology integration, and enrollment operations setup.
Help manage operational issues related to employer partnerships, including systems and technology concerns, partner escalations, and reporting issues, coordinating issue resolution efforts and tracking progress.
Partner with leadership to identify process gaps, inefficiencies, and operational challenges, helping to evaluate current workflows, develop recommendations, implement process improvements, and document new procedures.
Serve as an important project resource for systems and technology programs that support employer partnerships, coordinating with cross-functional teams on implementation, testing, documentation, and enhancement of technologies.
Support reporting and analytics efforts related to employer partnerships by coordinating report requests, validating data, and assisting in the production and distribution of recurring reports.
Support division leadership in developing agendas, meeting minutes, and materials that promote division priorities, researching and coordinating presentations, and facilitating communication between leadership and all partners.
Manage sales operations within the division's CRM system, ensuring accurate and up-to-date tracking of partner accounts, pipeline activity, and engagement history, and serving as the operational owner of CRM hygiene and process standards.
Work with teams across SNHU, including IT, Student Accounts, and other operational units, to coordinate project execution, resolve issues, and ensure agreement on processes and deliverables.
Other responsibilities as assigned.