Project Manager

HelioCampus•Bethesda, WI

3d•Remote

About The Position

HelioCampus is seeking an experienced project manager to lead data-driven implementation projects for its higher education clients. The role involves managing projects from inception to completion, collaborating with clients to understand their needs, and delivering innovative solutions to achieve their data analytics goals. The ideal candidate will possess a strong background in IT project management, data analytics, and higher education, with a proven history of successfully managing complex data projects within the higher education sector.

Requirements

Bachelor’s degree from an accredited institution of higher learning
3+ years of relevant, project management experience
Strong communication, planning, and organizational skills
Experience working with higher education clients, with a deep understanding of the higher education landscape and data needs and/or assessment practices.
Excellent communication skills, with the ability to communicate complex technical information to non-technical stakeholders.
Proven ability to manage complex projects with multiple stakeholders, competing priorities, and tight deadlines.
Strong leadership skills, with the ability to motivate and manage project teams.

Nice To Haves

Previous experience in technology implementation/consulting and/or higher education
Prior experience with Data analysis and analytics technologies (data warehousing, data visualization tools, SQL, Excel)
Prior experience with Team collaboration and project management tools such as Confluence, JIRA, Smartsheet, Trello
Prior experience with Similar SaaS products
Prior experience working with higher education technology systems (Workday, Colleague, Banner, Peoplesoft etc.) is a plus
Project management certification (PMP, CAPM, ITIL 4 Foundations or equivalent) is highly desirable.
Experience working in Agile development environments is a plus.

Responsibilities

Serve as the primary point of contact for the institution project manager/coordinator.
Create trusting client relationships by establishing project priorities, resource needs, availability, and timelines.
Establish weekly check-ins with internal and external team members to meet deadlines.
Proactively identify and address blockers that may impact project success.
Manage end-to-end project delivery, including project planning, scoping, scheduling, and management of project resources.
Manage internal and client project teams, ensuring clarity on roles and responsibilities.
Identify opportunities to improve internal processes and maintain implementation guides and supporting tools.
Communicate project progress and status to stakeholders, including clients, project sponsors, and executive management.
Identify and mitigate project risks, and escalate issues as necessary.
Manage project communication and decisions between the client and internal project team.
Provide overall project management for the relevant HelioCampus platform implementation, including the development and maintenance of a project plan, meeting notes, status reports, and issue logs.
Properly save and archive client documents delivered to the project team.
Support implementation handoff documentation by identifying client-specific business rule customizations for ongoing support teams.
Provide technical implementation input and documentation for new products post-launch.
Ensure projects are delivered on time, within budget, and meet quality standards.
Ensure project deliverables meet client expectations and are of high quality.
Develop a strong technical understanding of HelioCampus analytics and assessment products to support platform implementations and training.
Support new product implementations and provide feedback to the product team for improvements.
Work closely with technical teams on configuration adjustments and changes.
Directly configure and activate certain platform features for clients.
Help clients prepare for platform adoption by identifying impacts to existing processes and driving user engagement.
Escalate common implementation hurdles to the product team for further enhancement.
Provide advice, subject matter expertise, and feedback on data definitions and functional client use cases.
Facilitate power user training sessions in partnership with other teams.
Provide assistance to clients during “Go Live” and ensure seamless handoff to their on-going services team.
Prepare platform roll-out and training presentations.
Help train end-users on relevant HelioCampus platform features.
Travel to client/partner institution sites as needed (no more than 10%).