Project Manager

Arch Systems•Palo Alto, CA

2d•$125,000 - $175,000•Remote

About The Position

About the Role Arch Systems is seeking a talented Project Manager to join our rapidly scaling team and help guide our customers in successfully implementing our impactful solutions. In this role, you will own and drive deployment-related programs across our customer base. This role does not require you to be highly technical, but it does require you to be able to work comfortably in a technical environment—coordinating cross-functional teams, driving timelines, managing risks, and ensuring clear communication across customer stakeholders and internal engineering/product teams. What You Will Own & Drive Own end-to-end deployment execution across multiple customer accounts and timelines, including new site implementations, customer onboarding, and connector development rollouts Build and manage project plans that align customer goals, internal resourcing, technical dependencies, and delivery milestones Tracking and coordinating technology deployments with our customers and partners on a global scale Drive structured kickoff, requirements gathering, implementation, validation, and go-live processes—ensuring consistent execution and high-quality outcomes Coordinate our efforts between our customers and engineering teams by prioritizing deployment needs, tracking open questions/issues, and ensuring timely resolution of technical and product blockers Maintain clear project documentation (status, risks, decisions, timelines, scope changes) and provide regular updates to internal stakeholders and customer leaders Partner closely with Technical Account Managers, Sales Engineers, Account Managers, and Applications/Engineering teams to deploy successful rollout and end-to-end solutions across the Arch product stack Lead retrospectives and continuously improve deployment playbooks, templates, checklists, and operating cadence to improve team efficiency and customer experience What You Bring to The Table 3–5 years of project management experience in a SaaS company, manufacturing technology company, or customer-facing technical environment with a track record of delivering complex projects on time Experience managing cross-functional programs that involve external customers and internal engineering/product stakeholders Comfort operating in technical conversations (connectivity, integrations, data flows) and translating those details into clear project plans and action items Strong organizational skills and attention to detail, with the ability to multitask and juggle several responsibilities simultaneously Strong interpersonal and written/verbal communication skills, including the ability to manage stakeholder expectations and drive accountability Experience with Project Management methodologies (Agile, hybrid Agile/waterfall, or similar) and Project Management Software Bachelor’s Degree (or equivalent industry experience) Understanding of cultural sensitivity and ability to collaborate with teams in Asia, Europe, and the Americas What Makes You Stand Out Experience supporting deployments in discrete manufacturing environments (electronics or other discrete manufacturing) Experience coordinating integration work across systems (e.g., APIs, data pipelines, ERP/MES context) even if you are not the person implementing it Experience developing repeatable rollout processes/playbooks for onboarding new customers and expansion within existing Strong customer-facing presence and ability to run meetings that include both technical and non-technical stakeholders PMP Certification Experience with the Smartsheets platform Additional language proficiencies How We Will Support You Innovate with Impact: Be part of a team developing transformative data products that optimize and revolutionize manufacturing operations globally. Your work will directly impact efficiency, sustainability, and growth for some of the world’s leading industrial companies. Collaborative Environment: Join a passionate, multidisciplinary team that values innovation, open communication, and teamwork. We foster a culture of continuous learning, mutual respect, and cross-functional collaboration, empowering everyone to contribute meaningfully. Growth & Development Opportunities: Advance your career through hands-on experience in customer delivery leadership, technical program execution, and scalable operating processes. Arch supports professional development with pathways for skill enhancement and leadership growth. Equity & Ownership: Share in the company’s success through equity ownership, aligning your personal success with Arch’s mission and growth. Remote-First Flexibility: Embrace a remote-first work culture that provides flexibility and balance, supporting productivity and connection in a collaborative virtual environment. Application Process Please submit resumes in English. We encourage passionate applicants to apply, even if they don’t meet every qualification. At Arch, we value authenticity and believe in hiring individuals as their full, unique selves. We’re committed to fostering an environment where team members can leverage their strengths while continuously learning and growing. Don’t let imposter syndrome hold you back—if you’re excited about this opportunity, we’d love to hear from you!

Requirements

3–5 years of project management experience in a SaaS company, manufacturing technology company, or customer-facing technical environment with a track record of delivering complex projects on time
Experience managing cross-functional programs that involve external customers and internal engineering/product stakeholders
Comfort operating in technical conversations (connectivity, integrations, data flows) and translating those details into clear project plans and action items
Strong organizational skills and attention to detail, with the ability to multitask and juggle several responsibilities simultaneously
Strong interpersonal and written/verbal communication skills, including the ability to manage stakeholder expectations and drive accountability
Experience with Project Management methodologies (Agile, hybrid Agile/waterfall, or similar) and Project Management Software
Bachelor’s Degree (or equivalent industry experience)
Understanding of cultural sensitivity and ability to collaborate with teams in Asia, Europe, and the Americas

Nice To Haves

Experience supporting deployments in discrete manufacturing environments (electronics or other discrete manufacturing)
Experience coordinating integration work across systems (e.g., APIs, data pipelines, ERP/MES context) even if you are not the person implementing it
Experience developing repeatable rollout processes/playbooks for onboarding new customers and expansion within existing
Strong customer-facing presence and ability to run meetings that include both technical and non-technical stakeholders
PMP Certification
Experience with the Smartsheets platform
Additional language proficiencies

Responsibilities

Own end-to-end deployment execution across multiple customer accounts and timelines, including new site implementations, customer onboarding, and connector development rollouts
Build and manage project plans that align customer goals, internal resourcing, technical dependencies, and delivery milestones
Tracking and coordinating technology deployments with our customers and partners on a global scale
Drive structured kickoff, requirements gathering, implementation, validation, and go-live processes—ensuring consistent execution and high-quality outcomes
Coordinate our efforts between our customers and engineering teams by prioritizing deployment needs, tracking open questions/issues, and ensuring timely resolution of technical and product blockers
Maintain clear project documentation (status, risks, decisions, timelines, scope changes) and provide regular updates to internal stakeholders and customer leaders
Partner closely with Technical Account Managers, Sales Engineers, Account Managers, and Applications/Engineering teams to deploy successful rollout and end-to-end solutions across the Arch product stack
Lead retrospectives and continuously improve deployment playbooks, templates, checklists, and operating cadence to improve team efficiency and customer experience

Benefits

Innovate with Impact: Be part of a team developing transformative data products that optimize and revolutionize manufacturing operations globally. Your work will directly impact efficiency, sustainability, and growth for some of the world’s leading industrial companies.
Collaborative Environment: Join a passionate, multidisciplinary team that values innovation, open communication, and teamwork. We foster a culture of continuous learning, mutual respect, and cross-functional collaboration, empowering everyone to contribute meaningfully.
Growth & Development Opportunities: Advance your career through hands-on experience in customer delivery leadership, technical program execution, and scalable operating processes. Arch supports professional development with pathways for skill enhancement and leadership growth.
Equity & Ownership: Share in the company’s success through equity ownership, aligning your personal success with Arch’s mission and growth.
Remote-First Flexibility: Embrace a remote-first work culture that provides flexibility and balance, supporting productivity and connection in a collaborative virtual environment.
comprehensive medical, dental, and vision coverage for employees and dependents
retirement contributions
additional programs that support wellbeing and professional development
regionally competitive benefits
non-qualified stock options (NQSOs) from Arch Systems