Project Manager

TEKsystems•San Antonio, TX

3d•$45 - $50•Hybrid

About The Position

We are looking for a Project Manager with 4–6 years of experience to lead projects focused on improving member experience, retention, and service delivery within the insurance industry. Join a collaborative team focused on enhancing member experiences, driving meaningful business improvements, and delivering high-impact projects while growing your career.

Requirements

4–6 years of project management experience, preferably in a mid-level capacity on the business side.
Proven experience managing end-to-end project lifecycles, from definition through implementation, with accountability for scope, cost, schedule, and quality.
Strong stakeholder management skills, including excellent oral and written communication and the ability to brief leadership and cross-functional teams.
Demonstrated ability to integrate disparate teams, including IT and business functions, to achieve shared project outcomes.
Hands-on experience with Agile methodologies and Scrum, including working with stories, features, and iterative delivery.
Experience with risk assessment and risk management, including identification, analysis, mitigation, and communication of risks and issues.
Proficiency in Jira for managing workstreams, tracking deliverables, and supporting Agile project execution.
Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and familiarity with Visio for process mapping.
Ability to develop and maintain project plans, manage schedules, and coordinate milestones across multiple workstreams.
Strong analytical and problem-solving skills, with the ability to investigate member experiences and identify opportunities for improvement.
Excellent interpersonal, negotiation, and leadership skills, with the ability to bring together parties from different functions and regulatory groups.
Experience working with program management and program leadership to align projects with strategic intent and business requirements.

Nice To Haves

PMP, PMBOK-based, or other recognized project management certification (strongly preferred).
Experience working in property and casualty insurance or financial services environments is beneficial.
Background in membership experience, retention, or customer journey improvement is an advantage.
Experience with program management and coordinating multiple concurrent workstreams.
Familiarity with SDLC practices and working closely with development and digital product teams.
Experience using Clarity or similar project and portfolio management tools.
Comfort operating in a new or evolving function focused on membership deepening and cross-selling across lines of business.
Demonstrated curiosity and investigative mindset, with the ability to “look inside the box” of member experiences and communicate findings clearly.
Strong judgment and decision-making capabilities when navigating complex business and regulatory environments.