NIAID ServiceNow Project Manager
About The Position
GDIT is seeking a Project Manager to support the National Institutes of Health (NIH), National Institute of Allergy and Infectious Diseases (NIAID) under the Business Process and Information Management Branch (BPIMB) ServiceNow Support Services (SNSS) program. In this role, you will lead a technical team responsible for developing, enhancing, and sustaining NIAID’s enterprise ServiceNow platform, including ITSM, ITOM, Security Operations, Vulnerability Response, CMDB, and related applications. The Project Manager will oversee the delivery of secure, modern, and efficient ServiceNow solutions; guide Agile development activities; manage platform administration and operations; and ensure a high‑quality user experience across NIAID’s IT service ecosystem. This position requires strong technical leadership, excellent communication, and the ability to collaborate effectively with federal stakeholders and cross-functional technical teams.
Requirements
- Ability to obtain and maintain NIH Public Trust.
- Bachelor’s degree (or equivalent experience).
- 5+ years of experience in IT project management, software delivery, or enterprise platform support.
- 5+ years of hands-on experience working with the ServiceNow platform in enterprise environments.
- Strong hands-on knowledge of the ServiceNow platform, including implementation or configuration experience with core modules (e.g., ITSM, ITOM, CMDB, SecOps/VR).
- Experience leading technical teams delivering enterprise software solutions.
- Proficiency with modern JavaScript and front-end development frameworks such as React.
- Experience working in an Agile environment with structured release and change management.
- Excellent communication and stakeholder engagement skills.
Nice To Haves
- ServiceNow certifications (CSA, CAD, ITSM, SecOps, or related).
- Experience integrating ServiceNow with enterprise tools (e.g., REST/SOAP APIs, Splunk, Tenable, Azure AD).
- Prior NIH or federal health IT experience.
- Experience supporting security operations, vulnerability management, or compliance-driven environments.
- PMP, CSM, CSPO, or similar credentials.
- Experience coordinating diverse technical teams and complex modernization initiatives.
Responsibilities
- Lead technical development, integration, and enhancement of ServiceNow modules and custom applications.
- Oversee day-to-day platform operations including administration, maintenance, monitoring, and upgrades.
- Manage technical staff such as developers, administrators, and analysts; set priorities and ensure timely delivery.
- Guide Agile practices including sprint planning, backlog management, demos, and release coordination.
- Collaborate with federal leadership, stakeholders, and partner teams to define requirements, prioritize work, and communicate progress.
- Ensure solutions follow best practices for security, performance, accessibility, and documentation.
- Provide clear, proactive reporting on project status, risks, issues, timelines, and technical decisions.
- Support end-user experience improvements through streamlined workflows, knowledge resources, and configuration enhancements.
Benefits
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Community: Award-winning culture of innovation and a military-friendly workplace
- Variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
