Project Manager, Onsite Data Collection

TELUS Digital

1d•Remote

About The Position

TELUS Digital is seeking a Project Manager to lead the day-to-day execution of onsite and field data collection projects. This role ensures delivery against client expectations, timelines, and budget. It is a client-facing, data-driven, and solution-focused position for an individual with strong critical thinking, technical curiosity, and comfort operating in dynamic and sometimes ambiguous environments, including client programs where goals and workflows are still being defined. The Project Manager reports into the Program Manager and is responsible for translating program strategy into actionable day-to-day plans and delivering them on the ground, escalating program-level risks and decisions as needed.

Requirements

Bachelor's degree in Business, Engineering, Computer Science, or a related field; relevant experience accepted in place of formal education.
3+ years of project management experience in onsite/field operations, data collection, or a technical/global services environment.
Proficiency with Google Workspace and Microsoft Office.
Strong operational leadership in complex, fast-scaling environments.
Effective client communication and expectation management.
Balances execution with financial and timeline constraints.
Comfortable navigating ambiguity and providing structure day-to-day.
Strong critical thinking, analytical skills, and autonomy.
Recommends best practices, tools, and process improvements to enhance delivery.

Nice To Haves

Experience managing crowd-based or community operations preferred.
Familiarity with robotics or data collection programs preferred.
Working knowledge of data dashboards preferred.
Agile/Scrum and/or PMP certification a strong plus.

Responsibilities

Own project execution and delivery milestones for one or more onsite/field data collection projects.
Translate program strategy set by the Program Manager into actionable, day-to-day project plans.
Own the project-level lifecycle — planning, execution, monitoring, and delivery — against client expectations, timelines, and budget.
Identify and resolve risks related to staffing and logistics, escalating program-level risks or decisions to the Program Manager.
Translate abstract or evolving client needs into concrete, actionable workflows on the ground.
Serve as the primary day-to-day client contact for the project.
Lead client calls and Weekly Status Reports (WSRs), including data analysis, performance insights, and stakeholder updates.
Communicate progress, risks, and incorporate client feedback in real time.
Support day-to-day client relationship health, flagging satisfaction, risk, or growth signals up to the Program Manager.
Track and report project financials to the Program Manager, ensuring alignment to budget and forecast.
Manage landlord contracting and payment coordination for onsite facilities.
Create and maintain clear documentation — project plans, process maps, SOPs, and meeting notes.
Lead Project Coordinators and Schedulers, delegating tasks and ensuring alignment to project goals.
Partner with Sourcing/Talent Acquisition to secure appropriate talent across staffing models, including full-time, part-time, and crowd-based collectors.
Drive consistency and performance across distributed project teams, including crowd-based contributors where applicable.
Monitor onsite project health through moderator check-ins and real-time site oversight.
Provide real-time feedback based on client needs, and escalate quality or equipment issues promptly.
Ensure site readiness, safety, and compliance standards are met at all data collection locations.