Project Manager

Bertelsmann-Jobs•Morrisville, NC

1d•$70,000 - $84,500•Hybrid

About The Position

Company Description Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes! For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference. Job Description The Project Manager is responsible for one or more service areas of Professional Services which shall include, but not be limited to, (1) managing the end-to-end onboarding process for new and existing customers for the implementation of multiple Relias products and solutions; and/or (2) migrations of customers to and from Relias platforms or as a result of acquisitions; and/or (3) managing special internal projects. The customer base will manage enterprise-level healthcare customers with one or more Relias products and solutions. This role will manage customer onboarding from post-sale to launch and which will include the technical set up and configuration of Relias products, and management of the overall project plan. May from time-to-time assist with internal projects.

Requirements

5 years in project management managing enterprise level customer projects
5 years implementation SaaS based products and solutions
Experience with project management tools, methodologies, and software
Bachelor’s Degree

Nice To Haves

PMP certification preferred (or working towards)
Experience in a healthcare setting or onboarding healthcare customers
Technical Knowledge of common application integrations (Text File, SSO, API/Web Services)

Responsibilities

Manage the customer migrations and/or implementation of the Relias Platform for multiple solutions
Commanding and driving internal resources across Relias, including but not limited to technical, clinical, change management, and account management teams
Developing detailed project plans, identifying scope, milestones, dependencies, timelines, and contingency plans
Utilizing tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally
Identifying and managing risks and issues, and working with internal teams for mitigation
Lead project reviews, provide status reports, and ensure project remains on schedule, within scope, and within budget
Developing and fostering positive relationships and building rapport with customers
Utilizing current and best practice implementation documentation and toolkit
Configure contracted products and solutions to customer specifications
Providing technical support to customers throughout the duration of the migration/implementation as required
Conducting platform training sessions in various settings for internal and external customers as required
Assist department manager with project assignments and mentoring other team members
Ensure process documentation is developed and maintained
Ensure department SharePoint site is kept up to date
Act as liaison to other departments as assigned
Assist department manager with sales support (i.e., demonstrations of solutions to new and existing customers, customer calls, etc.)
RFP response support
Other duties as assigned

Benefits

Fantastic health and wellness benefits package
outstanding 401k match
a flexible PTO program
a generous and inclusive parental leave policy
Relias pays for the employee portion of the monthly healthcare premium
Flexible work environment with onsite and work from home options
Active Employee Resource Groups open to all employees
Comprehensive onboarding program
Growth and career advancement opportunities
Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
Professional development gained from conference attendance and participation in organizations like NC Tech
Onsite 321 Coffee Shop providing free coffee and pastries to employees