Project Manager – TA Programs & Experience

Citizens Financial Group • Johnston, RI

22h • Hybrid

About The Position

As a Senior Project Manager of TA Programs & Experience, this role focuses on adoption and enablement supporting key Talent Acquisition (TA) programs and ways of working. This role requires a strategic self-starter who plays a critical part in reinforcing consistency, identifying adoption gaps, and ensuring programs evolve based on feedback and business needs. The Sr. Project Manager ensures programs impacting jobseekers, candidates, hiring managers and TA colleagues are understood, adopted, and consistently applied across teams — helping translate strategy into day-to-day practice and driving sustainable behavior change over time. This individual reports into the Head of TA Experiences and partners closely with TA leaders, talent advisors (recruiters), HR partners, and cross-functional stakeholders to coordinate activities, support execution, and monitor progress.

Requirements

• Strong organizational and coordination skills with ability to manage multiple priorities
• Effective communicator with ability to simplify and translate strategy into action
• Collaborative mindset with the ability to work across teams and functions
• Focus on execution, consistency, and continuous improvement
• Interest in talent acquisition strategy, experience design, candidate and workforce trends
• Experience or willingness to learn enterprise programs and tools (Microsoft Copilot, Staffbase, Sharepoint)
• Strong customer-centric mindset
• Persistence and resilience in the face of challenges
• Embrace continuous learning to adapt and grow in a dynamic environment

Responsibilities

• Support the rollout and embedding of TA strategic programs (e.g., Hiring Blueprint, Talent Advisor framework, candidate experience, internal mobility)
• Translate program strategies into clear, actionable plans for recruiters, hiring managers, and partners
• Reinforce consistent use of tools, processes, upskilling/learning opportunities and best practices across teams
• Help adapt programs as business priorities or strategies evolve
• Partner with TA teams, HR, and business stakeholders to drive understanding and adoption of programs
• Gather feedback from end users (talent advisors, hiring managers) to identify friction points and improvement opportunities
• Support development of communications, training materials, and enablement resources
• Act as a connector between strategy and execution—ensuring alignment across stakeholders
• Coordinate program activities, timelines, and deliverables to support successful implementation
• Identify risks or barriers to adoption and escalate or address as needed
• Support cross-functional alignment across related initiatives
• Monitor adoption and effectiveness of programs using data and stakeholder feedback
• Identify opportunities to improve processes, tools, or experiences
• Share insights to inform ongoing refinement of TA strategies and programs
• Track progress against key milestones and adoption metrics and outcomes
• Ensure alignment and maintain documentation in accordance with Citizens’ processes, standards, and governance expectations

Benefits

• competitive pay
• comprehensive medical, dental and vision coverage
• retirement benefits
• maternity/paternity leave
• flexible work arrangements
• education reimbursement
• wellness programs
• paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed