Project Manager, Strategic Accounts

Inbox Design Inc•Dallas, TX

1d•$65,000 - $80,000•Hybrid

About The Position

We are seeking a highly organized, relationship-driven, strategic Project Manager, Strategic Accounts to oversee client account projects and lead cross-functional efforts that deliver exceptional customer outcomes. This role ensures key clients receive consistent value, timely project execution, and proactive communication—driving both customer satisfaction and sustainable account growth.

Requirements

Bachelor’s degree in Business, Project Management, Communications, or related field (Master’s preferred but not required).
3+ years of experience in account management, project management, and or client services—ideally managing large or strategic accounts.
Proven ability to manage multiple complex projects simultaneously.
Strong analytical, organizational, and time-management skills.
Exceptional communication and presentation abilities.
Strong leadership and stakeholder-management capabilities.
Proficiency in project management methodologies (Agile, Waterfall), tools (Asana, Jira, Trello, MS Project), and CRM platforms.
A proactive, problem-solving mindset with the ability to work independently and collaboratively.
Ability to navigate ambiguity and drive clarity across cross-functional teams.
Self-driven and intrinsically motivated to achieve high standards and deliver exceptional results

Nice To Haves

Working toward PMP certifications considered an asset

Responsibilities

Account Management & Relationship Building Serve as the primary point of contact for assigned key accounts, ensuring alignment between client expectations and company capabilities.
Develop strong, trust-based relationships with stakeholders at all levels.
Understand client business goals, challenges, and operational workflows to proactively identify opportunities for value-added support or expansion.
Conduct regular business reviews, performance assessments, and strategic planning sessions with clients.
Recommend process improvements and best practices to enhance account management efficiency and overall customer experience.
Project Management & Delivery Lead end-to-end project planning, execution, and delivery for client initiatives, ensuring timelines, budgets, and quality standards are met.
Define project scopes, deliverables, and milestones in collaboration with internal teams and the client.
Coordinate cross-functional teams (e.g., product, sales, operations, marketing, finance) to deliver seamless project execution.
Monitor progress, anticipate risks, and implement mitigation strategies to keep projects on track.
Maintain clear and organized documentation, including project plans, status updates, and issue logs.
Compliance & Quality Assurance Ensure all aspects of order execution meet internal standards and customer contractual obligations.
Identify risks or gaps early, escalate when needed, and drive corrective actions.
Support continuous improvement by feeding insights back into operational processes.
Performance Monitoring & Reporting Track account health, project performance, KPIs, and client satisfaction levels.
Analyze usage data, service metrics, and feedback to identify trends and improvement areas.
Prepare and present reports, recommendations, and success metrics to internal leadership and clients.

Benefits

Competitive salary and performance-based incentives.
Collaborative, innovative work environment.
Comprehensive benefits package.
This role is based in our Dallas or New York offices, with the ability to work with a hybrid working model to allow for in office collaboration and flexibility.
Bureau believes in rewarding their team with not just competitive pay, but a workplace that supports balance, growth, and wellbeing.
15 days of paid vacation to recharge and explore
Discretionary year end bonus program based on set KPIs
Commission program available based on set KPIs
7 paid sick days to rest when you need it
Your birthday off - because you deserve to celebrate
Up to 5 additional unpaid PTO days per year for extra flexibility
Access to the TELUS Employee Assistance Program
Ability to work remotely for 4 weeks per year, for greater work-life balance
Access to company benefits plan
An amazing corporate culture in a fast-growing company that’s disrupting the industry