Project Manager, Store Operations Technology

Gap Inc. • San Francisco, CA

1d

About The Position

The Project Manager of Store Capabilities drives the execution and continuous improvement of store-facing technology, tools, and operational initiatives across Gap Inc. stores. This role is responsible for delivering scalable solutions that improve store execution, enhance the associate experience, and support commercial outcomes. The Project Manager partners cross-functionally with Technology, Product, Field Leadership and Store Operations to ensure initiatives are clearly defined, effectively communicated, and successfully adopted in the field. Acting as the voice of the field, this role ensures that strategies translate into practical, executable solutions that drive consistency and performance at scale.

Requirements

• Bachelor’s degree or equivalent experience in retail operations, business, or related field
• 3–5+ years of experience in retail operations, store technology, or project/program management
• Experience executing cross-functional initiatives in a fast-paced, multi-brand or multi-channel environment
• Strong analytical and problem-solving skills with the ability to translate insights into action
• Effective communication and influencing skills across all levels of the organization
• Proven ability to manage multiple priorities and deliver results in ambiguous environments
• Proficiency in Microsoft Excel, PowerPoint, and Word

Nice To Haves

• Familiarity with AI and reporting tools preferred
• Retail store experience or strong understanding of store operations preferred

Responsibilities

• Lead execution of store capabilities and technology initiatives, including new releases, enhancements, and issue resolution across stores
• Drive field readiness through clear, actionable communication, tools, and support materials that enable consistent execution
• Partner cross-functionally with Technology, Product, HR, Communications, and Store Operations to align priorities and deliver integrated solutions
• Identify and implement process improvements that simplify store operations and reduce friction for field teams
• Monitor, triage, and resolve store-facing issues, ensuring timely communication and resolution
• Analyze performance data and field feedback to identify trends, inform decisions, and improve program effectiveness
• Support change management efforts to drive adoption of new tools, processes, and capabilities
• Represent the voice of the field in all initiatives, ensuring solutions are practical, scalable, and drive business impact

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees