Project Manager - Software Delivery

DRIVENETS•Middletown Township, NJ

2d•Hybrid

About The Position

We are looking for a high-impact Project Manager to be the engine behind flawless software delivery for our North American service provider customers. This is not a back-office role — you will be the voice of the customer inside DriveNets and the face of DriveNets to the customer. You will own end-to-end delivery, drive cross-functional execution at pace, and continuously raise the bar on process quality and customer satisfaction. This role demands someone who thrives in a fast-paced, high-growth environment, pivots quickly when priorities shift, and gets things done — no excuses, no delays.

Requirements

Bachelor's degree in Engineering, Computer Science, Business, or a related field.
5+ years of project management experience in the networking technology industry.
Proven track record managing mission-critical network communications projects in a service provider, large enterprise, network solutions vendor, or systems integrator environment.
Demonstrated ability to manage multiple concurrent, complex projects under tight timelines without compromising quality.
Solid working knowledge of networking concepts, telecom architectures, and software delivery lifecycles.
Proficiency with MS Office suite and Atlassian tools (Jira, Confluence) for project tracking and documentation.
Ability to produce executive-level deliverables — scorecards, slide decks, dashboards — to a consistently high standard.
Familiarity with agile and waterfall delivery methodologies; able to apply the right approach for the context.
Thrives in fast-paced, high-growth environments — comfortable with ambiguity and rapid change.
Exceptional communication skills: clear, direct, and confident with both technical teams and C-suite stakeholders.
Strong organizational skills and extreme attention to detail without losing sight of the big picture.
Proactive, ownership-oriented mindset — you identify problems before they become crises and drive them to resolution.
Natural collaborator who builds trust quickly across diverse internal and external teams.
Flexible and adaptable — able to reprioritize on short notice and operate effectively under pressure.
Experience using AI-powered tools (e.g., ChatGPT, Claude, Copilot, Notion AI, or similar) to accelerate project planning, documentation, and reporting.
Ability to use AI tools for synthesizing meeting notes, generating status updates, drafting risk assessments, or building stakeholder communications.
Comfort exploring and adopting new AI productivity tools as they emerge.

Nice To Haves

PMP, PRINCE2, or equivalent project management certification.
Familiarity with DriveNets' products or disaggregated networking architectures.
Experience supporting Professional Services sales motions (scoping, estimating, contracting).
Hands-on experience with revenue recognition, milestone billing, or collections coordination.
Experience using AI for data analysis, prioritization, or decision-support in a project management context is a plus.

Responsibilities

Serve as the primary point of contact and trusted advisor for top-tier service provider customers and strategic partners.
Deeply understand customer goals, constraints, and escalations — translating them into actionable priorities for internal teams.
Build and sustain strong relationships with customer team leaders and executives, conducting structured cadence meetings and business reviews.
Champion the customer's perspective in every internal discussion, ensuring their needs drive product delivery decisions.
Own delivery from POC through production — planning, tracking, reporting, and closing.
Develop detailed project plans covering development, integration, customization, and testing of DriveNets technology within customers' network and operations environments.
Manage scope, schedule, budget, and risks with precision — using structured change management to keep projects on track.
Maintain real-time visibility into project health; escalate blockers early and resolve issues proactively.
Create and maintain project documentation including risk logs, status reports, and technical specifications.
Design, implement, and continuously refine delivery processes that support high-quality, on-time software shipments.
Establish repeatable frameworks for project intake, execution, and retrospective learning.
Identify inefficiencies across the delivery lifecycle and lead initiatives to eliminate them.
Contribute to the development of internal playbooks, templates, and best practices for the broader PS and Sales Operations teams.
Lead and facilitate regular project meetings with internal stakeholders across R&D, QA, Customer Success, Sales, Sales Operations, and Finance.
Coordinate with third-party vendors and partners as needed to streamline and accelerate delivery.
Provide concise, executive-ready project status reporting (scorecards, dashboards, presentations) for senior leadership.
Support sales teams in articulating the value and business case for DriveNets Professional Services during pre-sales engagements.
Participate in internal sales meetings to represent project delivery status and pipeline insights.
Travel to customer sites across the region as required.