Director, PDS Projects
About The Position
JLL is looking for a Project Manager/Senior Project Manager – Warranty Advisor to oversee complex post-construction warranty claims and serve as the primary client representative throughout the warranty lifecycle. This client-facing role partners closely with Reinvestment teams, Facilities & Maintenance Consultants, Lead Advisors, and General Contractors to resolve issues, improve operational outcomes, and ensure seamless post-construction experience. The Warranty Advisor will support projects from warranty transition through warranty expiration while driving effective communication, issue resolution, and process improvements across multiple stakeholders and project teams.
Requirements
- Bachelor’s degree in Construction Management, Project Management, Engineering, Architecture, Business, or equivalent experience.
- 5+ years of experience in facilities management, construction management, or a related field with a focus on post-construction quality assurance or warranty management.
- Familiarity with commercial building systems and construction processes.
- Strong project management, problem-solving, and root cause analysis skills.
- Experience managing contractors and vendors while ensuring compliance with client standards.
- Ability to read and mark up construction drawings.
- Proficiency in Microsoft Office, Smartsheet, PlanGrid/Forma, and Bluebeam.
- Strong verbal and written communication skills with the ability to manage stakeholder relationships effectively.
- Ability to work independently with strong organization and time management skills.
- Detail-oriented, proactive, and adaptable in a fast-paced environment.
- Willingness to travel up to 40%.
- Candidates must be authorized to work in the United States without sponsorship.
Responsibilities
- Represent Facilities Management during project warranty transitions.
- Manage warranty support activities from transition through warranty expiration.
- Serve as the primary point of contact for complex post-construction warranty escalations.
- Escalate and resolve urgent warranty-related issues in collaboration with internal and external stakeholders.
- Collaborate with Design, Engineering, Construction, and Vendor teams to develop corrective solutions.
- Lead communication and coordination among clients, regional teams, contractors, vendors, and project managers to drive successful outcomes.
- Conduct on-site and virtual meetings to address warranty issues based on scope and complexity.
- Analyze root causes of claims to identify recurring defects, trends, and systemic issues.
- Monitor claim metrics and support continuous process improvement initiatives.
- Ensure compliance with client standards, policies, and contractual requirements.
- Build and maintain strong client and stakeholder relationships through proactive communication and attention to detail.
- Manage multiple priorities independently while maintaining high service levels and responsiveness.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Senior
