Project Manager, Scrum Master II

Blue Cross Blue Shield of Massachusetts•Boston, MA

1d•$116,820 - $142,780•Hybrid

About The Position

This is an exciting opportunity to join a dynamic team at the forefront of innovation at Blue Cross Blue Shield of Massachusetts. We are seeking a motivated and experienced Project Manager to drive the implementation of our cutting-edge automation and Artificial Intelligence (AI) initiatives. This role is critical to advancing our enterprise AI strategy, improving operational efficiency, and ultimately enhancing the healthcare experience for our members. The ideal candidate will have a passion for technology, a solid background in project management, and experience navigating the complexities of the healthcare industry. You will be responsible for managing the end-to-end lifecycle of projects, from initial concept to final deployment, ensuring they are delivered on time, within budget, and to the highest quality standards. This role is eligible for our Flex Persona. For candidates local to our Boston, MA and Hingham MA offices.

Requirements

Proven ability to manage complex technology projects, translating intricate challenges into clear, actionable plans.
Excellent project management, organizational, and facilitation skills, with a track record of driving projects to successful completion.
Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
Exceptional verbal and written communication skills, with the ability to articulate a compelling vision and project status to diverse audiences, from technical teams to executive leadership.
A high degree of initiative, professionalism, and the ability to work independently in a fast-paced, dynamic environment.
Demonstrated ability to navigate complex organizational structures and build strong working relationships with key stakeholders.
A Bachelor's degree in Business Administration, Information Technology, or a related field.
5+ years of experience in a project management role, preferably in a healthcare, insurance, or technology-focused environment.
Solid understanding of project management methodologies such as Agile, Scrum, and Waterfall.

Nice To Haves

Direct experience managing projects in the areas of automation and/or Generative AI is strongly preferred.
Experience with project management software like Jira, Clarizen is a plus.
Certifications such as Project Management Professional (PMP) or Certified Professional in Managing AI (CPMAI) is a plus.

Responsibilities

Serve as a technical Project Manager with the ability to bridge the gap between business objectives and technical execution, effectively collaborating with developers, architects, and engineering teams to ensure project alignment with technical standards.
Lead the end-to-end planning and delivery of multiple AI, Generative AI, and automation initiatives that support key business and operational goals.
Facilitate key agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, to ensure continuous progress and team alignment.
Develop and manage detailed project plans, including scope, timelines, milestones, budgets, and resource allocation using tools like Jira and Clarizen.
Serve as the primary point of contact for all project-related activities, effectively communicating status, risks, and dependencies to stakeholders at all levels of the organization.
Foster a collaborative environment, working closely with cross-functional teams including IT, Data Science, DevOps, business leaders, resolving impediments and ensuring clear communication.
Proactively identify and manage project risks and issues, developing mitigation plans to ensure project objectives are met.
Support change management efforts by creating training materials, facilitating readiness sessions, and providing hands-on support to ensure the smooth adoption of new AI-driven tools and processes.
Define and track Key Performance Indicators (KPIs) to measure the success and impact of automation and AI solutions.
Ensure all project activities adhere to standards established by the technical project management office.