Project Manager - Salesforce / Digital Transformation

dentsu•New York, NY

2d•$94,000 - $157,000•Hybrid

About The Position

At Merkle, you help create meaningful progress—for your clients, your team, and your own career. You join a collaborative group that values growth, learning, and diverse perspectives. As part of dentsu, you’re supported by a global network of experts while still having the space to make a direct impact every day. What You’ll Do As a Project Manager - Salesforce / Digital Transformation, you lead complex, multi‑disciplinary projects focused on Salesforce platform implementations, managed services, and digital transformation initiatives. You ensure your projects run smoothly, your teams feel supported, and your clients feel confident and informed. In this role, you will: Lead Projects from Start to Finish You develop project plans that balance timeline, budget, and scope. You guide your team through execution, removing roadblocks and adjusting when needed. You keep projects on track and aligned to agreed outcomes. Collaborate and Build Strong Relationships You partner with internal and external stakeholders to clarify goals, expectations, and requirements. You maintain open communication with clients and ensure they feel informed, supported, and satisfied throughout the project lifecycle. Support and Empower Your Team You lead cross‑functional teams—including designers, developers, marketers, and strategists. You provide clarity, direction, and encouragement so every team member can do their best work. Manage Budgets, Resources, and Risk You allocate resources thoughtfully and monitor capacity to keep the team set up for success. You manage project budgets and take steps to maintain profitability. You identify risks early and take action to minimize impact. Ensure Quality and Continuous Improvement You promote high standards for project deliverables. You create and maintain clear project documentation. You look for opportunities to improve processes and foster a culture of learning. What You Bring You’ll thrive in this role if you bring: 8+ years of experience managing complex projects, ideally within Salesforce or digital experience environments. Experience with Salesforce (B2B Commerce, Commerce Cloud, Service Cloud, or Sales Cloud), or similar platforms such as Adobe Commerce, SAP Commerce, or Shopify. Understanding of digital experience technologies, including UX, CMS, web/mobile development, and digital marketing. Strong communication skills that help you connect with clients and team members at all levels. Experience managing budgets, resources, and project performance. A collaborative, solution‑oriented mindset. Familiarity with Agile methodologies such as Scrum or Kanban. Relevant certifications (e.g., CSM, Salesforce Administrator) are a plus. The annual salary range for this position is $94,000 - $157,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Benefits available with this position include: • Medical, vision, and dental insurance, • Life insurance, • Short-term and long-term disability insurance, • 401k, • Flexible paid time off, • At least 15 paid holidays per year, • Paid sick and safe leave, and • Paid parental leave. Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com. At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

Requirements

8+ years of experience managing complex projects, ideally within Salesforce or digital experience environments.
Experience with Salesforce (B2B Commerce, Commerce Cloud, Service Cloud, or Sales Cloud), or similar platforms such as Adobe Commerce, SAP Commerce, or Shopify.
Understanding of digital experience technologies, including UX, CMS, web/mobile development, and digital marketing.
Strong communication skills that help you connect with clients and team members at all levels.
Experience managing budgets, resources, and project performance.
A collaborative, solution‑oriented mindset.
Familiarity with Agile methodologies such as Scrum or Kanban.

Nice To Haves

Relevant certifications (e.g., CSM, Salesforce Administrator) are a plus.

Responsibilities

Lead Projects from Start to Finish You develop project plans that balance timeline, budget, and scope.
You guide your team through execution, removing roadblocks and adjusting when needed.
You keep projects on track and aligned to agreed outcomes.
Collaborate and Build Strong Relationships You partner with internal and external stakeholders to clarify goals, expectations, and requirements.
You maintain open communication with clients and ensure they feel informed, supported, and satisfied throughout the project lifecycle.
Support and Empower Your Team You lead cross‑functional teams—including designers, developers, marketers, and strategists.
You provide clarity, direction, and encouragement so every team member can do their best work.
Manage Budgets, Resources, and Risk You allocate resources thoughtfully and monitor capacity to keep the team set up for success.
You manage project budgets and take steps to maintain profitability.
You identify risks early and take action to minimize impact.
Ensure Quality and Continuous Improvement You promote high standards for project deliverables.
You create and maintain clear project documentation.
You look for opportunities to improve processes and foster a culture of learning.