Project Manager - Sales

Dover Corporation•Conyers, GA

6d•$69,000 - $124,000•Remote

About The Position

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services. DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail. We are seeking a highly organized, proactive, and results-oriented Sales Project Manager to support our regional sales team. The Sales Project Manager serves as the critical link between the Regional Sales Manager, field contractors, plant operations, and customers, ensuring the successful execution of projects from opportunity development through implementation. This role is responsible for driving project planning, communication, issue resolution, risk management, and customer satisfaction while supporting revenue growth and operational excellence. Reporting directly to the Regional Vice President, the Sales Project Manager must be capable of managing multiple priorities, resolving issues related to Hillphoenix equipment and retail construction projects, and operating with minimal supervision. The ideal candidate is a self-starter who takes ownership, acts with urgency, and consistently delivers solutions that strengthen customer relationships and support the long-term growth of the business. The Project Manager would provide on-site customer interface to create a strong customer care environment and feeling of support and issue resolution. The support of the sales team and their path to increasing sales will help deliver the AOP year in and year out. This person would preferably have a background in areas that cover supermarket Construction, service, and/or Installation. The candidate must have excellent project management, communication, customer, and interpersonal skills. The individual should have experience in dealing with individuals at multiple levels of the organization. Key to success in the position and the company is too “live” the culture and core values of the Company. This position offers the opportunity to play a key role in supporting customer success, strengthening strategic relationships, and driving the continued growth of the business.

Requirements

A bachelor’s degree in Management, Business Administration, or a related field and 2 years or experience in project management, sales operations, account management, or related roles OR 5+ years of experience in project management, sales operations, account management, or related roles.
Leadership: a demonstrated ability to lead people and get results through others.
Planning: an ability to develop and execute effective action plans to achieve results.
Ability to influence without direct authority.
Measurement of performance to goals and standards.
Systems and continuous improvement orientation.
Quality orientation and attention to detail.
Demonstrated ability to analyze problems drive to sustainable resolution.
Strong interpersonal and communication skills.
An ability to manage multiple priorities and adapt to changing situations.
Strong team player.
Strong interpersonal and negotiation skills, with the ability to establish and maintain effective working relationships with individuals at all levels within the organization.
Advanced skills in Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook).
Ability to successfully manage multiple tasks and priorities and quickly adapt in a fast-paced high-energy environment.

Nice To Haves

Experience managing complex customer projects in manufacturing, retail, refrigeration, construction, or industrial environments preferred.
Strong organizational and problem-solving skills.
Excellent communication and presentation abilities.
Proficiency with Microsoft Office, CRM systems, and project management software.
Ability to manage multiple projects simultaneously in a fast-paced environment.
Minimum of 3-5 years of progressive experience and responsibilities should include technical or construction related support in a retail environment.
Experience working with major retail customers.
Employee training and development.

Responsibilities

Manage customer projects from sales through completion.
Coordinate cross-functional teams including Sales, Product Management, Operations, and Field Service.
Develop project timelines, milestones, and deliverables.
Communicate with contractors and GCs, and customer project managers.
Monitor project progress, identify risks, and implement corrective actions.
Serve as the primary point of contact for customers during project execution.
Facilitate project status meetings and communicate updates to the Regional Sales Team.
Track project open action items, scope changes, and open work authorizations for field work to be performed.
Ensure customer requirements are clearly documented and understood.
Support sales teams with project planning, scheduling, and implementation strategies.
Maintain accurate project documentation and reporting.
Drive continuous improvement initiatives to enhance project delivery and customer satisfaction.
Revise and coordinate on-site resolution of issues. Coordinate with field service and factory resources to speed issue resolution.
Coordinate equipment arrival with the customer schedule.
Track parts orders and shipments.
Walk jobs as needed before grand opening to ensure all equipment is installed properly and complete.