Project Manager – SaaS Implementations (Government & Healthcare)

Council Capital•Nashville, TN

15d

About The Position

We are seeking a hands-on Project Manager to lead customer-facing SaaS implementations supporting state agencies, Medicaid programs, and government and commercial healthcare organizations. This role is for someone who owns delivery, takes accountability for outcomes, and thrives in environments with regulatory oversight, external stakeholders, and fixed program expectations. This is not a PMO or coordination-only position—the Project Manager will be directly involved in execution, translating complex requirements into actionable plans, and confidently leading projects where timelines, compliance, and customer trust are critical.

Requirements

7–10 years of total professional experience, including 5+ years of project management experience, ideally within healthcare IT or government-related systems
Proven experience managing IT, system, or application implementation projects, preferably customer-facing
Hands-on experience delivering SaaS implementations with working familiarity of the software development lifecycle (SDLC), within the last 5 years
Demonstrated experience working directly with external customers/accounts (client-facing PM, engagement manager, or delivery lead)
Strong delivery fundamentals: scope management, dependency tracking, issue resolution, and risk mitigation
Experience developing and managing business requirements and functional documentation
Strong written and verbal communication skills, especially with non-technical and executive stakeholders
Working knowledge of Microsoft Office (Excel, Word, PowerPoint)
Experience with project delivery and tracking tools (e.g., Jira, Smartsheet, MS Project, ServiceNow, or similar)
Bachelor’s degree or equivalent practical experience

Nice To Haves

Experience working with state agencies, Medicaid programs, or MMIS vendors
Background in healthcare claims processing, payment systems, or claims operations
Government healthcare claims experience strongly preferred
Commercial healthcare or claim payment experience acceptable
Experience in program integrity, payment accuracy, or healthcare fraud (FWA) environments
Experience supporting compliance, certification, audit, or readiness activities
PMP or equivalent certification (CAPM, CPM, CSM, IPMA)
Experience gathering or validating technical or system requirements

Responsibilities

Own the full lifecycle delivery of customer-facing implementation projects for government and healthcare clients
Serve as the primary external-facing lead, managing customer relationships and acting as the day-to-day point of coordination
Develop and personally maintain detailed project plans, including milestones, dependencies, risks, and deliverables
Drive daily execution: track progress, manage issues, remove blockers, and maintain momentum across workstreams
Proactively manage scope, schedule, and change control using disciplined, auditable processes
Identify risks early and actively manage mitigation strategies; escalate as necessary with clarity and context
Lead requirements workshops, implementation working sessions, design reviews, and status meetings
Translate business, operational, and program needs into clear business requirements and functional specifications
Coordinate with engineering, product, data, QA, and operations teams while retaining ownership of delivery outcomes
Manage vendor or implementation partner dependencies when applicable
Produce and maintain core project artifacts, including: Project plans and integrated timelines, Executive and customer status reports, Requirements and functional documentation
Identify opportunities to improve delivery processes, templates, and execution practices