Project Manager - Quality Improvement & Patient Advocacy

Methodist Le Bonheur Healthcare•Olive Branch, MS

12d•Onsite

About The Position

Reporting to the President, this role supports organizational readiness by assisting with accreditation activities, managing patient advocacy processes, and contributing to operational improvements. Working closely with leadership, the position helps identify and enhance processes in preparation for regulatory compliance and audits while overseeing the full cycle of patient advocacy functions. This position plays a key role in maintaining the hospital’s operational effectiveness by supporting both financial efficiency and a high-quality patient experience.

Requirements

Bachelor's Degree Business Administration
Bachelor's Degree Healthcare Administration
Bachelor's Degree Nursing
Bachelor's Degree Allied Health
0-1 years experience
Ability to use problem solving skills in clinical and non clinical areas.
Demonstrates proficiency in the Microsoft Office program (Word, Excel, PowerPoint, and Outlook) or programs as indicated in the specific function within the department.
Demonstrates the ability to take initiative and independently manage a variety of tasks across the hospital with skill and judgment.
Demonstrates exceptional verbal, written, and interpersonal skills; adept at presenting and communicating business information to key stakeholders.
This role requires strong communication and interpersonal skills to serve as an effective liaison between patients, families, and hospital staff.
It demands the ability to mediate conflicts, negotiate solutions, and resolve concerns with professionalism and empathy.
Success also relies on sound problem‑solving, emotional intelligence, and a commitment to patient rights, customer service, and ethical care.

Responsibilities

Manages, coordinates, prepares and helps implement project plans to support strategic operational initiatives.
Manages defined projects or phase(s) of projects to identify, recommend, and implement changes to increase efficiency.
Leads and designs processes related to accreditation and ISO: 9001 compliance, including the Quality Management System and Internal Audit.
Serves as the subject matter expert in CMS Conditions of Participation, ISO: 9001, NIAHO, State agency, Internal Audits and other accreditation and certification requirements.
Patient Advocate serves as a liaison, problem solver, negotiator, mediator, and trainer, on behalf of patients/significant others, working with administration, physicians, and all organizational staff in order to improve or maintain relationships and environments that are conducive to quality patient care.
The advocate works to prevent problems from occurring, supports the patient's/significant other's role in care, and ensures focus on customer service, patient's rights and ethical issues.
Models appropriate behavior as exemplified in MLH.
Assist Senior leaders with administrative functions.