Project Manager, Problem Gambling Helplines

Health Resources in Action Inc•Boston, MA

About The Position

Health Resources in Action, Inc. (HRiA) is a non-profit organization working to improve and reimagine public health. We connect, consult, and collaborate to solve complex challenges of access and equity in our health and social systems. Together with our partners, clients, and collaborators, we create actionable solutions so that all people can thrive. In 1957, The Medical Foundation (TMF) was created to primarily fund biomedical research in Massachusetts. Since then, we’ve been on a journey of evolution. We changed our name to Health Resources in Action (HRiA) to reflect our impact in the field of public health. Today, HRiA works with individuals, organizations, and communities to drive a policy and systems change approach to advance health and racial equity. HRiA seeks sustainable solutions for complex problems using an anti-racist approach. We aim to be adaptable and flexible in meeting clients and partners where they are, offering our decades of knowledge and resources to collectively realize our dream of equitable, sustainable health for all. The foundation of this work is centered on our values: Health and racial equity by identifying and addressing the root causes of health inequities, intentionally working to shift narratives and power imbalances and disrupt all systems of oppression. Leading with heart by demonstrating our passionate commitment to our work, continuously challenging ourselves with humility and vulnerability while pursuing and holding ourselves accountable to our mission. Collaboration by intentionally and respectfully leading, partnering, and following to strengthen relationships, uplift different voices and build trust. Innovation by driving toward new strategies, questioning norms, and continuously learning and evolving to support the needs of our clients and communities. HRiA offers exciting, engaging, and challenging employment opportunities for facilitators, trainers, researchers, analysts, policy specialists, grant managers, and more. People come to HRiA because of our commitment to advancing health equity and inspiring work; they stay for our wonderful clients, partners, and dedicated and dynamic staff. With our growing portfolio of high-impact work, person-centered policies, and generous benefits, our team continually invests in making HRiA a great place to work. Our diverse staff of over 270 people hail from 30+ states, with a home base in Boston’s Chinatown neighborhood. HRiA began operating the MA PG Helpline in July 2020 and the IL PG Helpline in July 2022. The Project Manager’s work will be split roughly evenly between the two projects. The Project Manager is responsible for ensuring the overall success of the PG Helplines and is the primary point person for these projects. The Project Manager will provide significant project management expertise in a fast-paced, high-intensity, high-visibility context to ensure the effective, efficient, and timely implementation of the projects, in alignment with funder expectations. The Project Manager will engage with our state agency partners (funders), provide day-to-day management of activities (including timelines and deliverables), ensure the projects are responsive to evolving needs and trends, and monitor and implement continuous quality improvement (CQI).

Requirements

Bachelor’s degree and at least five (5) years of relevant work experience in a leadership or management capacity, with demonstrated success in managing and implementing a program of similar size and scope.(In absence of bachelor’s degree, seven or more years of similar professional experience.)
Experience working in or with substance use, problem gambling, helplines/contact centers, and/or behavioral health service programs and providers.
Commitment to and understanding of health and racial equity and strong understanding of the root causes of inequities and racism as a public health crisis.
Exceptional verbal, written, and presentation skills.
Strong organizational skills and an ability to juggle multiple competing priorities and timelines.
Strong problem-solving and analytical skills, with an ability to anticipate challenges and propose solutions.
Ability to identify priority project tasks, gather input and guidance, and accomplish them independently with minimal additional oversight.
Keen attention to detail and a strong commitment to high-quality products, customer/client service, and team interactions.
Excellent interpersonal skills, including strong communication, negotiation, and collaboration skills.
Proven ability to establish and maintain effective working relationships with a wide variety of individuals and organizations relevant to the project.
Openness to information that may be different from personal views, and a willingness to work with consumers who may be ambivalent, resistant, impaired, or have psychological disorders.
Openness to a variety of treatment services based on individuals’ needs.
Respectful of cultural differences, and values diversity of thought, backgrounds, and perspectives.
Ability and willingness to field incoming Helpline calls during periods of high call volume or other special circumstances.
Two years of sobriety requested for people in recovery.
Illinois or Massachusetts residency preferred.

Nice To Haves

Project Management Professional (PMP) certification preferred.
Certification as a Community Resource Specialist (through Inform USA) preferred or willingness to obtain within one year of hire (at HRiA expense).

Responsibilities

Developing and implementing flexible but specific workplans using Asana that supports the management and triage of multiple priorities and needs, while ensuring adherence to project timelines.
Managing and facilitating the engagement and participation of the project funders, project team, subcontractors, and other stakeholders.
Communicating effectively, efficiently, and appropriately with the funders, the project teams, supervisor, and other stakeholders.
Identifying, prioritizing, and resolving challenges (proactively where possible) to minimize impact to the project goals and timelines.
Working closely with the Project Managers of the IL, MA, and VT substance use helplines and other related projects and associated functional teams to ensure coordination, efficiency, and alignment of services and activities.
Monitoring the PG Helpline-related work of HRiA’s technology partner and other subcontractors and guiding their programmatic and fiscal progress.
Preparing and submitting all required progress and data reports and other documentation to the funders to ensure contract compliance.
Working with Helpline leadership and other staff to develop, monitor, and manage the overall project budgets, timelines, and programmatic progress.
Supervising, mentoring, evaluating, and supporting the professional development of up to three staff people as needed.
Approving staff timesheets and schedules as appropriate.
Working collaboratively with the funders and HRiA staff to develop and implement enhancements to ensure the projects are innovative, meet the needs of IL and MA residents, and respond to the systemic and structural issues that produce health and racial inequities.
Contributing technical skills and/or content expertise to these projects to ensure effective implementation and sustainability.
Establishing and monitoring systems to gather and report data to assess project process and outcomes; identifying and implementing CQI activities, as needed.
Preparing and reviewing routine and ad hoc reports for funders and other stakeholders, in collaboration with the DataTeam.
Contributing technical skills and/or content expertise to other related HRiA projects and to the organization, as appropriate or needed.
Maintaining or building skills and knowledge in management, supervision, behavioral health, problem gambling, health and racial equity, and/or other related content areas.
Contributing to blogs, HRiA website content, and other sources to promote the PG Helplines and the team’s expertise.
Presenting at conferences/events with senior HRiA staff, as appropriate.
Suggesting ideas/improvements in project and/or organizational processes and systems through participation in teams and committees.
Assisting with proposal writing and/or submission as needed; this may include working with other staff to prepare scopes of work and budgets for contract extensions, as well as working with HRiA’s Marketing and Business Development team to prepare proposals for rebids or other new opportunities.
Contributing to HRiA website, blogs, and other opportunities to market services and expertise.