Project Manager - Operations Development

Hard Rock Digital•Atlantic City, NJ

2d•Hybrid

About The Position

Hard Rock Digital is building a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We are looking for a highly organized, execution-focused Project Manager to help drive operational delivery across cross-functional initiatives within Operations Development. This role requires someone who can create structure in ambiguity, drive accountability across teams, improve execution discipline, and ensure projects move forward with clear ownership, timelines, visibility, and momentum. The ideal candidate is proactive, detail-oriented, operationally strong, and comfortable working across Product, Technology, Operations, Compliance, Customer Service, and external vendors in a fast-paced environment.

Requirements

7–10+ years of project/program management experience in a fast-paced operational or technology environment
Experience managing cross-functional initiatives involving technical, operational, and business stakeholders
Strong organizational, execution, and operational leadership skills
Proven ability to drive accountability and structure across teams
Strong understanding of Agile delivery methodologies and project governance
Experience with Jira, Monday.com, Confluence, Asana, Smartsheet, or similar tools
Comfortable working through ambiguity and building scalable processes
Strong analytical, problem-solving, and communication skills
Ability to manage multiple priorities while maintaining attention to detail

Nice To Haves

Experience in gaming, sportsbook, casino, fintech, customer operations, or regulated industries is strongly preferred
PMP or equivalent certification is a plus

Responsibilities

Drive end-to-end delivery across multiple concurrent operational and technical initiatives
Build and maintain detailed project plans, timelines, dependencies, and ownership tracking
Ensure projects remain aligned to business priorities and operational goals
Proactively identify risks, blockers, and gaps, and drive mitigation plans
Lead stand-ups, planning sessions, project reviews, and cross-functional working sessions
Drive accountability across teams for updates, timelines, Jira hygiene, and deliverables
Ensure clear visibility into project status, workload, risks, and progress
Partner closely with Operations, Product, Engineering, Compliance, Data, and Customer Service teams
Build and maintain executive-ready reporting on project health, timelines, risks, KPIs, and delivery status
Track operational metrics, execution trends, and team performance indicators
Provide structured updates to leadership and escalate issues when needed
Improve project intake, prioritization, execution tracking, and operational workflows
Help establish scalable operating models, governance processes, and delivery standards
Maintain clear project documentation, meeting notes, decisions, and action tracking
Drive consistency across Jira, Monday, and other operational tooling
Serve as a key operational liaison across technical and business teams
Facilitate alignment between stakeholders with competing priorities
Ensure communication is proactive, transparent, and actionable