Project Manager, Operations and Systems

H&R Block•Remote, OH

4d•$62,800 - $94,200•Hybrid

About The Position

We're seeking a highly organized and tech-savvy professional to support operational excellence across reporting, systems administration, project management, and automation. This role serves as a key partner to multiple stakeholders, helping drive process improvements, support critical business systems, and deliver insights that enable informed decision-making.

Requirements

Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.
Ability to work effectively in a diverse work group; ability to lead in a matrix environment and at a distance (virtually)
Demonstrated decision making, analytical, and problem-solving skills
Effective oral, written, and interpersonal communication skills with demonstrated effectiveness in presenting complex information to multiple organizational levels, with strong facilitation and presentation skills
3 years minimum related work experience
Proficiency with Microsoft Office software and product planning tools.
Familiarity with Project Management methodologies
Track record of establishing priorities and deadlines.
Experience managing projects from start to finish
Experience in a consulting environment.
Experience with data, reporting and dashboarding.
PMP certification, or equivalent, or completed work towards PMP certification, or equivalent.
Some tax or financial background.

Nice To Haves

Experience in a consulting environment.
Experience with data, reporting and dashboarding.
PMP certification, or equivalent, or completed work towards PMP certification, or equivalent.
Some tax or financial background.

Responsibilities

Manage and support multiple projects, ensuring stakeholders are informed of progress, risks, and key milestones.
Create and maintain reports, dashboards, and analytics that provide insights into operational performance and trends.
Support Salesforce and other business systems, including updates, troubleshooting, and user support.
Assist with the implementation and testing of a new CRM platform for tickets, chats, and calls.
Coordinate testing efforts in secure environments, validating functionality and ensuring security requirements are met.
Manage and support integrations between various business systems and tools.
Provide real-time support, maintenance, and troubleshooting for automation tools and bots.
Document processes and help train team members on system and automation best practices.
Partner with leadership and stakeholders to identify opportunities for process improvements and increased efficiency.