Project Manager Level 3 - Program Manager

Duke Careers•Durham, NC

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health Technology Solutions Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond. DHTS Project Manager Levels 3 This position reports to the DHTS PMO Manager while managing several healthcare IT projects of various sizes. NC Residents Only - This is a full time position that will only last for 3 years.

Requirements

Bachelor's degree in a related field, or eight years related experience
PMP certification required
Minimum of five years PM or three years PgPM documented experience
Minimum of three years working in technology or healthcare, preferably healthcare IT

Nice To Haves

ITIL background with V3 certification preferred
PgPM, or Agile/Scrum certification preferred
Proven ability to work at the next level
Potential to serve beyond the next level
Consistently demonstrates a values-based approach in how they work
Is considered one of the top performers at their level across the organization

Responsibilities

Manages several projects and may receive guidance from senior PMs, Service Owner and the PMO Manager to refine his or her individual skillsets.
May manage related projects in a program construct and may receive close guidance and support from the program manager, Service Owner, PMO Manager and/or the Sr. Director, PMO.
Follows PMO methodology and ensures adherence to project management standards. Responsible for managing projects using Duke Health tools and techniques. Supports adherence to common processes, such as the Project Management Methodology (PMM) process, and IT Service Management. Ensures the appropriate level of documentation, communication, and PM rigor are applied to each project.
PLANNING: Assists the Service Owner/Project Sponsor with scheduling work to achieve service delivery, demand and/or specific project scope. Develops a project plan/schedule and tracks progress to key milestones. Assesses and tracks interdependencies within the project and impacts with other projects.
SCOPE MGT: Demonstrates the ability to analyze a project with defined scope and/or requirements and develops a well-organized plan to ensure project success. May require assistance from the program manager, Service Owner, PMO Manager and/or the Sr. Director, PMO to address ambiguous scope/requirements.
ISSUES AND RISKS: Works with the senior level PMs, Service Owner, PMO Manager and/or the Sr. Director, PMO as necessary to manage project progress and determine corrective actions to proactively address issues and minimize risks when needed to ensure successful project implementation.
RESOURCE MGT: Works with Service owner, resource managers, Project Portfolio Manager, and senior level PMs as necessary to identify resource needs and competencies, set and communicate team/individual responsibilities, and identify any resource or competency gaps. Engages the project team, resource manager, and the Project Resource Analyst to estimate, document, and maintain project resource allocations.
STATUS TRACKING: Documents and communicates appropriate project status within published timelines. Reports key items within the status updates.
MEETING MGT: Responsible for facilitating meetings with the project team and key stakeholders as needed and delivering an agenda, meeting minutes and other artifacts to ensure all meetings are productive.
VENDOR MGT: Relies on the Service Owner to manage relationships with third party vendors.
STAKEHOLDER MGT: Works with the senior level PMs, Service Owner, PMO Manager and/or the Sr. Director, PMO as necessary to develop stakeholder relationships and appropriate documentation.
Responsible for successfully passing ad hoc project health checks throughout the project lifecycle.
Acts as a project liaison for their assigned DHTS Service Area.
May participate in testing new ServiceNow releases.
Successfully manages several complex projects along with various small to moderate projects with minimal oversight.
May manage related projects in a program construct with moderate guidance and support from the Service Owner, PMO Manager, Project Portfolio Manager and/or the Sr. Director, PMO.
Looks for opportunities to refine project tools and methodologies.
Develops and documents the project plan. Keeps team apprised via project plans. Meetings and discussion minutes contain identified project tasks, tasks to be completed, and work not completed. Assesses and tracks interdependencies within the project and impacts with other projects. Collaborates with Service Owner to measure assigned project progress and determine corrective actions if needed to ensure successful project implementation.
Demonstrates the ability to analyze ambiguous scope and requirements and engage others to break the work down into manageable work streams for the project or program. Works with Project Team to develop and document project plan using standard methodology, and schedules project work to achieve project scope. Manages and documents scope changes, including ensuring attainment of appropriate approvals.
Works with the Service Owner, the Sr. Director, PMO and senior level PMs as necessary to manage project progress and determine corrective actions to proactively address issues and minimize risks when needed to ensure successful project implementation. Documents critical issues and recommendations for resolution of issues. Ensures that teams are taking corrective action as necessary to deliver complete scope, desired quality, and timeliness of projects. Identifies and escalates critical issues in a timely manner.
Works with resource managers to identify resource needs and competencies, set and communicate team/individual responsibilities, and identify any resource or competency gaps. Engages the project team, resource manager, and the project resource analyst to estimate, document, and maintain project resource allocations.
Identifies and reports key items within the status updates.
Leads matrixed project teams comprised of technical, clinical, and operational resources to successful project delivery.
Works with the Service Owner to proactively manage relationships with third party vendors to ensure that the vendor planning, and deliverables align with the project plan, and that the vendor is engaged in issue resolution and risk management.
Provides a platform for communication and relationship management. Engages stakeholders for buy-in, relieves bottlenecks, and manages complexity. Utilizes PMM processes and standard documentation, as applicable.
May assist service owner with working with the Project Sponsor, Product Manager, and/or Finance to establish a project budget baseline, including reviewing budget changes and approvals.
Successfully manages a mix of complex projects or programs with minimal oversight.
Leads projects or programs with an expert level of organization, communication, negotiation, and management.
Mentors others in project and program management.
Evaluates interdependencies / impacts on other projects.
Demonstrates the ability to work with Service Owner on ambiguous scope and requirements. Engages Service Owner to break the work down into manageable work streams for the project or program and advise on items outside of agreed upon scope. Works with Project Team to develop and document project plan using standard methodology, and schedule project work to achieve project scope. Manages and documents scope changes, including ensuring attainment of appropriate approvals.
Manages project/program progress and determines corrective actions to proactively address issues and minimize risks when needed to ensure successful project implementation. Document critical issues and recommendations for resolution of issues. Ensures teams are taking corrective action as necessary to deliver complete scope, desired quality and timeliness of projects. Identify and escalate critical issues in a timely manner. Continually conduct risk assessments and develop risk response strategy if necessary.
Works with resource managers to identify project/ program resource needs and competencies, sets and communicates team/individual responsibilities, and identifies any resource or competency gaps across complex projects and programs. Engages the project team, resource manager, and the Project Resource Analyst to estimate, document, and maintain project resource allocations.
May assist service owner with working with the Project Sponsor, Product Manager, and/or Finance to establish a project and/or program budget baseline, including reviewing budget changes and approvals.
Document and communicate appropriate project and/or program status within published timelines. Identifies and reports key items within the status updates.
Responsible for facilitating and driving meetings with the project and/or program team and key stakeholders as needed, developing and delivering an agenda, meeting minutes, and other artifacts to ensure all meetings are productive.
Proactively engages executives, cross-functional leadership, and other key stakeholders to successful project and/or program implementation.
Proactively manages established project and/or program relationships with third party vendors to ensure that the vendor planning, and deliverables align with the project plan, and that the vendor is engaged in issue resolution and risk management.
May facilitate and coordinate high-level operational planning activities and data analysis related to business case development and RFI or RFPs.
Leverages relationships with other health systems who can help with developing or sharing best practices. Develops project and/or program management tools, processes, and best practices through project and/or program implementations.
Assists the PMO Manager and Sr. Director, PMO with interviewing and onboarding process.
Responsible for successfully passing ad hoc project and/or program health checks throughout the project and/or program lifecycle.
Acts as a project liaison for all PM methodologies for their assigned DHTS Service Area.
May participate in testing new ServiceNow releases.