Project Manager IV

TX-HHSC-DSHS-DFPS•Austin, TX

2d•$6,378 - $10,786•Hybrid

About The Position

The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) division seeks a highly qualified candidate for the position of Project Manager IV, reporting to the Director of Provider Services within MCS Operations Management. The Provider Services area performs and oversees operations that support healthcare providers that participate in the Medicaid program. The primary functions of Provider Services include: Oversight of claims processing, payment, appeals and recoupments; Management of provider enrollment; Management of electronic visit verification; and Operation of a call center to assist providers with service authorizations. The Project Manager leads and coordinates a wide range of operational, strategic, and improvement-focused initiatives. This position manages and tracks traditional projects of varying sizes while also serving as a problem-solving and operational improvement lead for emerging issues, special assignments, and cross-functional initiatives. The Project Manager independently researches operational challenges, scopes projects, coordinates stakeholders, develops implementation strategies, tracks outcomes, and measures project impact. Projects may include process improvement initiatives, workforce development activities, policy implementation support, system implementation development or maintenance efforts, operational readiness efforts, legislative coordination, and other departmental priorities. This position requires a highly resourceful and self-directed professional who can work across teams and organizational levels to drive measurable improvements in operational performance, coordination, and service delivery.

Requirements

Active Project Management Professional (PMP) certification issued by the Project Management Institute (PMI) or a comparable certification from a recognized authority.
Bachelor’s degree from an accredited college or university.
Relevant work experience in project management, operations, process improvement, healthcare administration, public administration, business administration or related field.
At least five years of experience managing projects, operational initiatives, or process improvement efforts.
Experience with operational improvement, workflow analysis, or organizational performance initiatives.

Nice To Haves

Medicaid, healthcare operations, or public sector operations preferred.
Experience in healthcare, Medicaid, public sector operations, or healthcare administration preferred.

Responsibilities

Lead, plan, organize, coordinate, and monitor projects and operational initiatives from initiation through completion, ensuring deliverables, timelines, risks, and stakeholder expectations are effectively managed.
Maintain organized project documentation, process improvement records, meeting records, action items, and project artifacts in accordance with organizational standards, operational needs, and project management best practices.
Manage the collective portfolio of projects for Provider Services, including selection, prioritization, and oversight of the projects.
Ensure projects are properly prioritized to align with MCS and Operations Management goals and strategic direction.
Support operational excellence initiatives by analyzing workflows, identifying improvement opportunities, identifying root causes for operational issues, and developing metrics to measure project effectiveness and operational impact of improvement efforts.
Facilitate collaboration and communication across operational teams, leadership, policy staff, clinical staff, vendors, and other stakeholders to support project success and operational alignment.
Perform other duties as assigned to support operational priorities, strategic initiatives, and organizational objectives.