Project Manager IV, Operational Excellence

Sutter Health•Sacramento, CA

4d•$129,189 - $222,872•Onsite

About The Position

This position plans, organizes, monitors, and oversees highly complex projects and project portfolios in support of operational excellence and system integration. This position will have specific responsibility for projects and program management associated with operational excellence, rapid integration/improvement, and continuous improvement. Responsible for project work plan development, the establishment of project communication and risk management plans, workflow process redesign, metric development and return on investment analysis. Provides leadership to cross-functional teams, including overseeing the work of other project manager(s) and project coordinator(s) and providing coaching and mentorship. Performs independently under broad policy guidelines and exercises expert authority over assigned projects. Identifies and escalates issues to project sponsors/owners. Uses project management tools and standards as outlined by Sutter Health and the project management institute to ensure projects stay on track to complete deliverables and project integration with other initiatives. The idea candidate will have working knowledge of continuous improvement methodologies (Lean, Six Sigma, Kaizen, Rapid Improvement Events/RITs, A3 problem solving, or similar) and their practical application in complex healthcare environments. Experience applying process improvement tools to identify root causes, eliminate waste, reduce variation, standardize workflows, and improve operational performance. Also experience designing and implementing standardized operating procedures, playbooks, toolkits, and best practices that enable consistent execution across multiple sites or business units.

Requirements

Master's degree in Public Health (MPH), Hospital Administration (MHA) or Business Administration (MBA), or equivalent experience.
8 years recent relevant experience.
Project management skills and the ability to manage multiple priorities/projects simultaneously and meet tight, often conflicting deadlines.
Thorough knowledge of health care delivery and quality improvement.
Ability to manage large and diverse teams to deliver results within specified timeframes.
Ability to gain cooperation and support through effective use of influence and persuasion.
Conceptual, analytical and negotiation skills.
Skills in solving complex problems and developing actionable recommendations.
Ability to maintain an organized approach, clarity of purpose, and goal orientation in a rapidly changing environment involving multiple stakeholders of various levels from throughout the organization.
Detail oriented, self directed, and able to work autonomously with minimal supervision/intervention.
Customer service focus in all decisions and actions.
Ability to cultivate a network within Sutter Health to gain support from senior leaders towards achieving organizational goals.
Proficiency in spreadsheet, word processing, project management, and presentation applications.
Exceptional verbal/ written communications and presentation skills.

Nice To Haves

Working knowledge of continuous improvement methodologies (Lean, Six Sigma, Kaizen, Rapid Improvement Events/RITs, A3 problem solving, or similar) and their practical application in complex healthcare environments.
Experience applying process improvement tools to identify root causes, eliminate waste, reduce variation, standardize workflows, and improve operational performance.
Experience designing and implementing standardized operating procedures, playbooks, toolkits, and best practices that enable consistent execution across multiple sites or business units.

Responsibilities

Plans, organizes, monitors, and oversees highly complex projects and project portfolios in support of operational excellence and system integration.
Manages projects and program management associated with operational excellence, rapid integration/improvement, and continuous improvement.
Develops project work plans.
Establishes project communication and risk management plans.
Redesigns workflow processes.
Develops metrics and performs return on investment analysis.
Provides leadership to cross-functional teams, including overseeing the work of other project manager(s) and project coordinator(s) and providing coaching and mentorship.
Performs independently under broad policy guidelines and exercises expert authority over assigned projects.
Identifies and escalates issues to project sponsors/owners.
Ensures projects stay on track to complete deliverables and project integration with other initiatives using project management tools and standards.