Project Manager - Information Technology (ServiceNow)

United Airlines•Chicago, IL

1d•$112,480 - $146,540•Hybrid

About The Position

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Requirements

Bachelor's degree in Computer Science, Business Management, or Business Administration or equivalent field of study.
3+ years of Senior Project Manager, Program Manager, or Sr Program Manager experience leading large-scale, cross-functional technology, ITSM, ITAM, or ServiceNow initiatives in enterprise environments.
Familiarity with Clarity, Confluence, Jira, or similar tools.
Experience in Microsoft Office tools, including PowerPoint, Excel, Word, Outlook, and related project reporting or executive communication tools.
Budgeting and Resource Management.
Project Tracking.
Ability to work a hybrid schedule (2-3 days in office per week).
Must be legally authorized to work in the United States for any employer without sponsorship.
Successful completion of interview required to meet job qualification.
Reliable, punctual attendance is an essential function of the position.

Nice To Haves

Familiarity with Agentic AI.
Prior airline or large enterprise operations experience, particularly supporting infrastructure, endpoint, service management, field operations, procurement, compliance, or technology support teams.
Proven experience managing complex ServiceNow implementations, enhancements, integrations, and transformation initiatives.
Expertise delivering ServiceNow ITSM solutions, including Service Catalog, CMDB, ITAM, and Field Service Management.

Responsibilities

Leading diverse, complex, enterprise-wide technology initiatives, with a primary focus on IT Asset Management (ITAM) and ServiceNow-enabled solutions.
Coordinating all phases of project and program delivery, including planning, execution, governance, timelines, quality, budget, and resource management.
Driving multiple interconnected workstreams spanning IT Asset Management, ServiceNow ITSM, CMDB, infrastructure, endpoint and hardware lifecycle management, software asset management, compliance, procurement, finance, vendor management, field service operations, and business stakeholder teams.
Providing leadership and support to PMO Project Managers as needed, ensuring project plans are executable, dependencies are identified and managed, and delivery remains on schedule and within budget.
Tracking key milestones and deliverables, proactively identifying risks, developing mitigation strategies, and escalating issues appropriately to support informed decision-making.
Serving as a bridge between technical, operational, business, and executive stakeholders, ensuring alignment on priorities, governance, and business outcomes throughout the project lifecycle.
Managing efforts to coordinate cross functionally to estimate project scope, tasks and cost.
Managing efforts to coordinate and support project delivery within committed budget, schedule and quality.
Identifying and communicating risks and mitigation plans in collaboration with stakeholders.
Coordinating effectively across multiple workgroups to plan for resources and resource assignments.
Managing project plans in a complex, dynamic environment, revising needs to meet changing requirements, tracking impact to budget and schedule.
Communicating accomplishments and forecast budgets.