Project Manager, Information Technology Services [225600]

ETSU•Johnson City, TN

About The Position

Responsible to the Director of Enterprise Projects and Access Management to assist the Chief Information Officer (CIO) and Associate Chief Information Officers (ACIOs) in all phases of project management for Information Technology Services (ITS). The position provides leadership and oversight for technology initiatives that support the university’s academic, administrative, and research missions. Manages projects across a broad range of areas and assists the CIO and ACIOs with project planning, documentation, organization, and communication. Works collaboratively with ITS leaders to ensure project management services and established methodologies are meetings their needs and the needs of the campus, with a key focus on contributing to the improvement of the user experience and customer service. Responsible for defining and establishing project methods, analytics, and recommendations; reporting details regarding analysis of project outcomes and key performance indicators; maintain data throughout all phases of the project to ensure that ITS makes project decisions based on appropriate project data. Works with the Director of Enterprise Projects and Access Management to establish Project Management policies, procedures, and protocols; works collaboratively with all ITS groups to ensure projects are approached with the appropriate amount of research, planning, implementation, reporting, analysis, and revision; ensures that projects are completed within defined scope, targeted schedule and cost; performs all other duties as assigned.

Requirements

Strong understanding of IT systems, applications, and infrastructure in a higher education environment.
Proficiency with project management tools.
Excellent organizational, analytical, and problem-solving abilities.
Strong communication and facilitation skills, with the ability to engage both technical and non-technical stakeholders.
Ability to balance multiple priorities and projects in a dynamic, collaborative university environment.
Demonstrated ability to lead diverse teams and manage vendor/partner relationships.
Knowledge of project management principles and methods.
Ability to work independently and reliably to ensure projects meet time and resource constraints.
Ability to provide excellent customer service.
Bachelor’s degree in Information Technology, Business Administration, or related field.
Three to five years of experience managing technology projects.
Project Management certification (PMP, PINNCE2, or Agile/Scrum or equivalent).

Nice To Haves

Master’s degree preferred.
Management of technology projects in a higher education environment.
Experience with enterprise systems, cloud migration, or infrastructure modernization is desirable.

Responsibilities

Assist the CIO and ACIOs in all phases of project management for Information Technology Services (ITS).
Provide leadership and oversight for technology initiatives that support the university’s academic, administrative, and research missions.
Manage projects across a broad range of areas.
Assist the CIO and ACIOs with project planning, documentation, organization, and communication.
Ensure project management services and established methodologies meet the needs of ITS leaders and the campus.
Contribute to the improvement of the user experience and customer service.
Define and establish project methods, analytics, and recommendations.
Report details regarding analysis of project outcomes and key performance indicators.
Maintain data throughout all phases of the project to ensure that ITS makes project decisions based on appropriate project data.
Establish Project Management policies, procedures, and protocols with the Director of Enterprise Projects and Access Management.
Ensure projects are approached with the appropriate amount of research, planning, implementation, reporting, analysis, and revision.
Ensure that projects are completed within defined scope, targeted schedule and cost.
Perform all other duties as assigned.