Project Manager II

Mount Sinai Health System•New York, NY

About The Position

Mount Sinai is one of the largest non-profit health systems in the U.S. with a strong reputation for quality of care and research/education. Our health system has ~40,000 employees working together to provide billions of dollars in high-quality care for millions of patients each year. We are accelerating a transition to a business model focused on population health management – our goal is to keep entire communities healthy and out of the hospital. Mount Sinai Health Partners (MSHP) is the team driving this transformation within Mount Sinai. The team includes 400+ employees with clinical, contracting, finance, IT, analytics, operations, product development, and community-based expertise. MSHP is a fast-growing business unit within Mount Sinai and is looking for team members who: Are comfortable “playing up” and “playing down” as needed to accomplish business objectives Work independently and productively amidst ambiguity Thrive in fast-paced work environments Seek to improve the status quo Establish and accomplish program goals Skillfully adapt and improvise solutions in a dynamic system environment Are committed to promoting equitable healthcare access for people and communities, regardless of race, ethnicity, religion, sex, gender/gender identity, and sexual orientation. Within MSHP, the Behavioral Health team is responsible for design, development, implementation, and ongoing evaluation of strategic programming that promotes efficacious and effective integration of behavioral health services across the health system. Through these efforts, MSHP’s Behavioral Health Team aims to deliver sustainable and scalable, culturally competent solutions that improve clinical outcomes, improve patient and provider experience, and lower the cost of care.

Requirements

Bachelor’s degree required (Masters preferred)
Minimum of 5 years’ experience of prior healthcare industry experience required, preferably in the areas of administration, project management, change management, health care delivery re-design or integration, health policy reform
3-5 years of project management experience (preferred)
Experience managing relationships with large systems (such as healthcare organizations, state/city departments of health etc.)
Demonstrated interest in improving healthcare outcomes, behavioral health, social determinants of health, and health equity
Experience working within fast-paced, multi-stakeholder environments, preferred.
Superior project management skills and persistent focus on key business objectives
Very strong fluency in Microsoft Office
Ability to rapidly create and refine PowerPoints presentations and 1-page summaries
Results oriented with a superior work ethic and persistence
High EQ and ability to establish strong relationships with diverse internal and external stakeholders
Conflict resolution and management skills
Independent worker who is organized, reliable, detail-oriented, and consistently meets timelines and objectives
Strategic thinker who can understand a project in detail as well as how it fits into the overall strategy
Problem solver who responds with suggested solutions, sound judgment and decision-making abilities
Ability to proactively and creatively address any challenges that may arise during project execution
Effective communicator with excellent written and verbal communication skills who can convey complex ideas straightforwardly, interact effectively with different audiences and levels of seniority in a professional manner
Ability to evaluate and demonstrate project effectiveness.

Nice To Haves

Masters preferred
3-5 years of project management experience
Experience working within fast-paced, multi-stakeholder environments

Responsibilities

Oversee strategy and day to day operations of the Behavioral Health Referral Access Program in each of the following domains
Build accountable and collaborative relationships with key stakeholders within MSHP, MSHS primary and special care sites, and the MSHS department of psychiatry
Meet regularly with primary and specialty care leaders to provide key updates and education on program goals, performance, and outcomes
Scale Referral Access Program to additional MSHS primary and specialty care sites.
Build and sustain lasting partnerships with external provider partners through the Trusted Behavioral Health Networks
Maintain and regularly update program information, including but not limited to program database, partner services brochures, and referral mechanisms
Regularly review Trusted Behavioral Health network partners’ performance to ensure consistent access to high quality services
Maintain regular meetings with network partners to review performance and make improvements as necessary.
Regularly review performance of outreach social work and care coordination staff through aggregate data as well as documentation/chart review
Meet regularly with outreach social workers and care coordinators to provide key updates and education on program goals, performance, and outcomes
Provide support with resolving individual patient-level issues, as needed.
Update program documentation mechanisms, as needed, to ensure clear and efficient documentation of referrals in electronic health record
Collaborate with MSHP analytics to ensure program data is reported in a timely, thorough, and accurate manner
Prepare program reports, as needed for MSHP and MSHS leadership
Ensure prompt communication on any issues to ensure speedy resolution.
Develop innovative solutions to improve program reach, visibility, and effectiveness, including but not limited to searchable web-based database, and novel referral mechanisms
Provide strategic support on new directions for program success and reach.
Provide support and oversight for social work outreach to patients discharged from MSHS emergency departments for visits related to mental health or substance use.
Other Duties in population health and value-based care, as assigned