Project Manager II

Sinch • United States,

3d • $75,000 - $112,000 • Remote

About The Position

We are seeking a highly organized and technically adept Project Manager II to lead complex, cross-functional projects across our North America messaging portfolio, including 10DLC, Short Code, MMS, Toll-Free Numbers (TFN), and RCS related initiatives. As a PM II, you will be the driving force behind our most critical initiatives. Your role is to develop & execute project plans involving multiple stakeholders, including large enterprise customer migrations, carrier & vendor integrations, and large cross-functional product initiatives. You will act as the operational glue across teams, driving daily workflows in Jira and Slack, supporting high-stakes troubleshooting and escalations, and providing clear, executive-level visibility through presentations and documentation. You are the person who turns complex technical requirements into delivered operational realities.

Requirements

• 3-5+ years of technical project management experience, preferably within the CPaaS, telecommunications, or A2P messaging industries.
• A strong understanding of the North American messaging ecosystem, including 10DLC, Short Code, Toll-Free, and MMS requirements.
• Proven experience leading complex enterprise customer migrations and managing software or carrier integrations.
• Advanced proficiency in Agile project management tools (such as Jira, Confluence, Excel, MS Project, Asana, Smartsheet, etc) and communication platforms (email, slack, MS teams) to drive workflow and team alignment.
• Highly organized with a strong commitment to deadlines, but agile enough to handle rapidly changing priorities and complex, time-critical initiatives.
• The ability to influence, motivate, and align engineering, product, and operations teams toward a common goal.
• Experience supporting technical troubleshooting efforts and managing internal escalations calmly and effectively.
• Can move progress forward even when all the answers aren't readily available.
• Exceptional verbal, written, and presentation skills, with a proven ability to build strong cross-functional relationships, distill complex project data into polished executive updates, and translate technical messaging topics for both technical and non-technical audiences.

Nice To Haves

• RCS is a bonus!!
• A Project Management Professional (PMP) or similar certification is considered a strong nice-to-have.

Responsibilities

• Lead complex messaging initiatives including large enterprise customer migrations, carrier integrations, as well as managing small-to-medium traffic migrations, from initial scoping and timeline planning through to final deployment and post-launch success measurement.
• Manage large-scale NA Messaging technical projects, including new carrier or supplier onboarding activities and intricate carrier integrations across the A2P ecosystem.
• Serve as the master of our North America Messaging project ecosystem, optimizing cross-team collaboration and tracking via Jira, Slack & other tools.
• Identify project risks and issues early, propose mitigation options, and manage cross-team dependencies to keep deliverables on track and remove execution blockers.
• Support critical troubleshooting activities and act as a steady, organized point of contact during internal escalations, bringing the right technical minds together to solve problems quickly.
• Create high-quality presentation decks, project updates, and specialized documentation to keep leadership, stakeholders, and external partners aligned on project health and timelines.
• Act as the go-to project management resource for the broader Product Operations team, taking on ad-hoc initiatives that drive business value and operational efficiency.

Benefits

• Comprehensive market competitive medical, dental, and vision plans.
• Variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• Free virtual counselling resources through our global Employee Assistance Program.
• Roth and Pre-tax 401(k) options including an employer match for all participants.
• Generous paid time off program.
• Paid parental leave and family planning support.
• Paid time off to support a volunteer program of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed