Project Manager II

ServiceSource, Inc • Westside, IA

1d • Onsite

About The Position

ServiceSource is seeking a Project Manager II to join their team. This role is responsible for staff supervision, implementation, and compliance of the custodial contract at Hill Air Force Base (HAFB). ServiceSource is an organization dedicated to supporting people with disabilities and driving innovation within communities.

Requirements

• High school diploma or General Educational Development (GED) required.
• Two to four years of related experience required.
• Valid driver’s license and/or access to reliable transportation to perform work-related travel required.
• Eligible drivers must have a good motor vehicle record (MVR).
• Pass and maintain HAFB background security clearance required.
• Ability to problem solve and determine priorities of work.
• Strong commitment to high level of service and quality standards.
• Proficient written and verbal communication skills in English.
• Able to demonstrate the ability to train, coach, motivate, develop and lead a team.
• A self directed individual with excellent time management skills.
• Ability to work well under pressure and meet deadlines.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Must be familiar with Microsoft Office and possess the ability to become familiar with corporate-specific programs and software.

Nice To Haves

• Associates degree preferred.
• Experience administering AbilityOne contracts and knowledge of the AbilityOne and SCA regulations and processes preferred.
• Experience working with adults with disabilities preferred.
• Bilingual in Spanish is preferred.

Responsibilities

• Responsible for maintaining and executing the goals and objectives of the HAFB contract requirements while answering and or resolving any customer complaints from the Contract Management team.
• Perform supervisory tasks to include, but not limited to; establishing work standards, work schedules, attendance of employees, quality assurance checks, provides training and resolves employee issues including delivering disciplinary actions when needed.
• Responsible for all aspects of the project lifecycle: planning, scope definition, design, execution, and delivery.
• Track progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports for Senior Management.
• Assist with the selection, negotiation, and managing of all activities regarding external consultants or vendors.
• Coordinate with Rehabilitation Services and Job Coaches to identify employee training needs, provide developmental support, and implement strategies that enhance employee performance and skill development.
• Serve as the primary liaison with project personnel, ensuring compliance with contractual obligations and addressing routine operational matters in a timely and professional manner.
• Manage daily payroll activities, including resolving timekeeping discrepancies, correcting leave records, and collaborating with Payroll to ensure accurate employee compensation.
• Monitor supply inventory and usage, coordinate procurement through Operations, and ensure resources are available to support contract requirements.
• Participate in weekly Operations and Job Coach meetings to discuss staffing needs, operational challenges, employee support efforts, and strategies for continuous improvement.
• Document employee performance, provide ongoing feedback, support annual evaluations, and submit disciplinary documentation in a timely and accurate manner.
• Collaborate closely with the Operations team to develop efficient work routes, allocate resources, and ensure personnel, vehicles, equipment, and supplies are available to meet contract requirements.
• Train and mentor supervisors in leadership, employee development, and effective supervisory practices to promote a productive and engaged workforce.
• Perform other related responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED