About The Position
Our team is responsible for onboarding customers and companies that we acquire to fuel our Eastern expansion. As part of the Post Acquisition Centre of Excellence, we are involved in everything from managing the relationship with the seller to collaborating with internal and external stakeholders to execute our growth strategy. This is a career-shaping opportunity that will develop you into a versatile business professional by supporting complex transition programs across our end-to-end Internet and Security operations. As part of our Post Acquisition Integration (PAI) team, you'll enable successful execution through analysis, coordination, and stakeholder management in an ambitious, high-performance environment. You'll collaborate with diverse teams—from Marketing and Product Development to Contact Centres, Field Technicians, Application System Development, and Technology Strategy—championing projects that deliver extraordinary customer experiences across multiple business segments. This dynamic role offers unparalleled exposure to various functions and customer segments, accelerating your professional development as we execute against our top priorities.
Requirements
- 4+ years' experience supporting complex programs involving business process engineering, systems development and implementation, and/or change management in a service delivery environment
- Experience working in a support capacity in a PMO environment is highly valued
- Proven success in delivering bottom-line business, people, and customer benefits through your analytical capabilities and project support experience
- Exceptional analytical and problem-solving capabilities with experience conducting root-cause and fit-gap analysis, identifying trends, and translating insights into actionable recommendations
- Excellent communication skills (verbal and written) with ability to speak the language of diverse audiences, translate complex technical and business concepts, and leverage storytelling to drive engagement
- Strong facilitation skills with the ability to coordinate meetings, document decisions, and drive follow-through across multiple stakeholders
- Advanced proficiency in creating executive-level documentation including business cases, status reports, process flows, and presentation materials
- Experience with requirements gathering, process mapping, and gap analysis methodologies
- Understanding the importance of change management principles and leveraging strategic communication plans/media to achieve buy-in
- Passionate about working in a dynamic, high-performance culture
- Innovative and excited about pioneering a new business for TELUS
- Highly proficient with Google Workspace (Slides, Docs, Sheets, Drive, etc.)
- Ability to work independently while supporting multiple projects simultaneously
- Proactive in demonstrating thought leadership empowered by genuine curiosity and passion for the business with the ability to recommend creative ways to deliver bottom-line benefits
Nice To Haves
- Knowledge and experience in the Internet, Home Security, or Telecommunications industry and its business and operational key performance indicators is an asset
- Familiarity with acquisition integration or migration programs
- Knowledge of performance improvement and/or project management methodologies and practices (e.g. Lean Six Sigma, PMP, Agile, etc.)
Responsibilities
- Support end-to-end project delivery for the integration of acquired Internet and Security customers, managing scope, schedule planning, and quality across multiple functional teams
- Conduct detailed business analysis, including process mapping, gap analysis, requirements gathering, and risk assessments to inform migration strategies and decisions
- Drive cross-functional work streams and maintain strong interlock across TELUS and Altima teams to ensure alignment on integration activities and Day 2 support
- Facilitate working sessions with stakeholders to gather requirements, resolve issues, and drive decision-making on integration approaches
- Prepare executive-level documentation, status reports, business cases, and presentations that clearly communicate program progress, risks, and recommendations
- Track and analyze program metrics, KPIs, and milestones; proactively identify risks and support the PMO team in developing mitigation strategies
- Drive the transformation of our end-to-end customer service models by analyzing current-state operations and recommending improvements built to scale and support our ambitious growth and cross-sell targets
- Champion change management activities, including stakeholder communication plans, training materials, and adoption tracking, to gain buy-in from multiple stakeholders
- Remove roadblocks and manage dependencies across work streams
- Coordinate resources, provide executive leadership updates, and ensure timely delivery of integration milestones
- Enable strong interlock and teamwork across all segments of the organization to ensure strategic and transformational initiatives are aligned, while identifying and supporting gaps where required
- Foster and support a high-energy, results-oriented, inclusive work environment that encourages a culture that inspires everyone to give their best to our customers, our community, TELUS, and ultimately to our shareholders
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
