Project Manager II

Vertafore•Remote, CO

8d•Remote

About The Position

The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations. Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity – speed, performance, and trust - to drive growth at scale. With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era. Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.

Requirements

Previous experience/expertise in managing successful customer-facing enterprise software implementations
Previous experience/expertise in business process consulting
Previous experience/expertise in customer relationship management– especially in dealing with challenging customers & situations
Previous experience/expertise using project management software to manage all aspects of multiple simultaneous projects within a customer engagement.
3-5 years of customer facing project management experience (preferably within a software environment).
Bachelor’s degree in Business, Information Technology (or related degree), or demonstrated relevant experience.
Detail oriented; demonstrated ability to handle multiple priorities with efficiency and accuracy
Proficient with MS Office Tools (e.g., Outlook, Word, Excel, Project, PowerPoint).
Excellent presentation, written and verbal, communication skills: demonstrated ability to present to groups, customers, and executives.
Experience in overseeing enterprise software implementation projects.
Proven track record for getting results by building strong relationships and partnerships, both externally with customers and internally with your team.
Experience overseeing data conversions or migrations, system integrations, or new system implementations
Demonstrated ability to stay up-to-date with technology changes or industry changes relative to product(s) supported
Ability to remain calm under pressure and show patience within a variety of customer situations
Ability to work well with remote internal and external teams
The selected candidate must be legally authorized to work in the United States.

Nice To Haves

Insurance industry knowledge is beneficial.
Previous experience with technical support and troubleshooting is a plus.

Responsibilities

The Project Manager II will be responsible for the overall direction, planning, implementation, execution, monitoring and completion of multiple projects ensuring consistency with Vertafore’s mission, strategy, values, commitments and goals.
The Project Manager II is responsible for managing the project from beginning to end, acting as the liaison between customer and internal teams, communicating project deliverables at all levels, and making sure items are executed on time, to budget, and with high quality.
You are experienced at developing, defining, and executing project plans and ensure project completion is on schedule, within budget, and of the appropriate quality standards for the project scope.
You work tirelessly to provide outstanding project team leadership.
You are highly organized, have proven ability to monitor project budget vs. actuals, and can accurately forecast project revenues and expenditures.
You are skilled at building professional executive status reports and other required project documentation and can effectively communicate project status to team members and stakeholders, both internal and external, in a timely and clear fashion.
You have demonstrated ability to identify risks, create mitigation plans, document action items, identify issues and resolutions, manage changes in scope, document decisions, and define critical path for project success.
You will grow and thrive at knowing the detailed task breakdown of your projects such as complex software implementation tasks and consulting deliverables.
You have a proven track record of building customer relationships in person and over the phone.
You excel at setting and managing expectations internally with your team as well as externally to your customer and are careful to deliver on your promises.
You delegate tasks and responsibilities to appropriate personnel as necessary.
You are empathetic and “read" people and situations well.
You understand that helping customers meet their business goals is critical to success.
You adjust to changing priorities and operate effectively in a fluid environment.
Manage project resources and activities as part of weekend implementation events occurring on Friday through Sunday up to 2 weekends per month on average.