Project Manager II - Senior Associate

JPMorgan Chase & Co.•San Antonio, TX

12d

About The Position

Join a team focused on improving the quality, consistency, and credibility of monitoring and testing. You’ll perform independent quality reviews, partner with stakeholders across the firm, and help identify themes and emerging risks to drive practical improvements. As an Associate, Monitoring and Testing Quality Review within the Testing Center of Excellence, you will execute independent quality reviews to confirm monitoring and testing activities are completed in line with applicable standards, methodology, timelines, and documentation expectations. You will evaluate whether outcomes are consistent, defensible, and appropriately risk-focused. You will work closely with testing teams and control partners to identify gaps, trends, and improvement opportunities that strengthen control coverage and testing effectiveness.

Requirements

Bachelor’s degree (business, information technology, or related field) or equivalent related experience.
Experience in financial services risk, compliance, audit, operational risk, operations, or business control management.
Demonstrated ability to perform assessments, evaluations, or quality reviews.
Working knowledge of internal control concepts and operational risk drivers.
Strong analytical skills, including ability to identify themes/trends and support root-cause analysis.
Ability to evaluate end-to-end processes and controls and identify gaps/risks in the operating environment.
High standards for documentation quality and attention to detail.
Strong stakeholder management, influencing, and communication skills (written and verbal).
Ability to manage multiple priorities and deliver under changing priorities and tight deadlines.
Ability to use data, reporting, or dashboard outputs to support review conclusions.

Nice To Haves

Experience with control testing activities (e.g., substantive testing, control evaluations, issue validation testing).
Familiarity with Sarbanes-Oxley (SOX) or stress testing review concepts (where applicable).
Experience assessing evidence sufficiency and traceability and challenging unsupported conclusions.
Experience using analytics/automation tools (e.g., Alteryx, Tableau, Python) to support review outcomes.
Relevant training or certifications aligned to the role (as required).

Responsibilities

Execute independent quality reviews to confirm adherence to standards, methodology, timelines, and documentation expectations.
Assist in planning and executing targeted, risk-based quality and data reviews.
Evaluate test plans and end-to-end testing documentation for completeness, consistency, and defensibility (e.g., objectives, sampling approach, test steps, evidence, results, and conclusions).
Validate that evidence is sufficient, appropriate, traceable, and sourced from authoritative records; challenge incomplete or unreliable evidence and recommend remediation actions.
Assess data reliability and integrity, the validity of conclusions, and the appropriateness of assumptions.
Evaluate control design and operating effectiveness and identify control coverage gaps or execution deficiencies.
Identify and communicate potential key issues, trends, recurring themes, and process/control weaknesses; support root-cause analysis and recommendations.
Review issues/exceptions for clear condition, criteria, cause, impact, and scope; support validation of severity/ratings where applicable.
Support issue validation testing and closure decisions by confirming remediation evidence and retesting results meet standards and documentation expectations.
Partner with testing teams to leverage internal data sources (systems of record, reports, reconciliations) to improve evidence collection efficiency.
Communicate review outcomes through timely feedback, clear status updates, and escalation of high-risk concerns; contribute to calibration and coaching.