Project Manager I

Fortra•US-TEXAS, TX

11d•$80,000 - $110,000•Hybrid

About The Position

The Project Manager is a consultative position that interacts directly with Fortra's customers to lead them and a team of Fortra Consultants through the entire deployment lifecycle. You will need to have a strong knowledge of Fortra products and services to ensure an understanding of customer business objectives and translate these objectives into project activity, manage customer requirements and carry out the tasks required to deliver the solution. This position requires demonstrable experience in project coordination and the use of project scheduling and reporting tools.

Requirements

Bachelor’s Degree or Similar Work Experience
Formal Project Management qualification such as PMP / Prince 2 / APM / ITIL Transition
Minimum of 2 years of experience leading multi-phased projects, ideally transitioning customers to service in a matrix environment
Minimum of 3 years in customer service/facing industries
Proven experience of key project management skills on complex, dynamic, fast-paced projects, adapting on the fly to respond to roadblocks without losing momentum
Strong analysis skills, ability to evaluate requirements and modify existing solutions
Excellent interpersonal skills, ability to quickly build constructive and effective relationships inside and outside of Fortra
Dedication to customer service and ability to problem solve and proactively manage project risk and urgency to make timely decisions
Ability to motivate and influence customers and 3rd parties to deliver on dependencies to ensure project outcomes
Excellent time management skills and ability to independently manage multiple conflicting draws on time, prioritizing the most important tasks
Willingness to gain and maintain a strong knowledge of all Fortra products and services
Willingness to adapt to the challenge of new of unfamiliar tasks and responsibilities
Ability to work collaboratively in a team environment
Have a bright, inquiring mind and a strong drive to learn and evolve

Nice To Haves

Working knowledge of web applications, information security compliance, cloud environment architecture is advantageous, but not essential

Responsibilities

Manage ~20 deployment projects with varying scope simultaneously and effectively
Work with customers to define the project scope and goals and build detailed project plans to achieve them
Take full responsibility for the project goals and pro-actively manage the project delivery to ensure on-time deployment to a high quality for both the customer and Fortra
Coordinate internal and external teams of consultants and guide them in determining how to achieve the project goals
Carry out stakeholder communication on project progress on a regular basis via multiple means including quality reporting
Build strong relationships with the customer and ensure that they arrive at the desired outcomes with a high level of customer satisfaction
Use the appropriate tools to maintain rigorous project control of project constraints, risks, dependencies, scope, actions and schedule with supporting records
Build and maintain a strong understanding of the Fortra products and services to use to train the customer to get the best out of their service
Predict risks before they arise, capture issues in a timely manner and utilize escalation pathways to manage successful outcomes
Maintain a utilization target of 85% or greater
Some travel may be required (<5%)
Other duties as assigned