Project Manager 1
About The Position
The Project Manager I is a client-facing member of the Project Management Office (PMO) responsible for planning, coordinating, and delivering assigned technology, infrastructure, and professional services engagements from initiation through closure. The Project Manager I independently manages projects of moderate complexity, maintaining accountability for scope, schedule, budget, resources, risks, issues, customer communication, and overall project execution. The Project Manager I serves as a primary point of contact for customers and internal stakeholders, partnering closely with technical delivery teams, vendors, and leadership to ensure projects are delivered successfully. The role is expected to identify and address project risks, manage dependencies and changes, maintain accurate project financials and documentation, and escalate significant concerns when additional leadership or decision-making is required. This position reports to the PMO Manager or designated Service Delivery leadership.
Requirements
- Bachelor’s degree in business, information technology, project management, or a related field; equivalent education and relevant professional experience is considered.
- 2+ years of experience managing or coordinating technology, infrastructure, professional services, or related projects, with demonstrated ability to independently manage defined project activities.
- Working knowledge of project lifecycle activities, including project planning, scheduling, scope management, risk and issue management, resource coordination, status reporting, and project closeout.
- Demonstrated ability to manage multiple priorities, meet deadlines, identify risks and issues, and drive actions to completion.
- Strong organizational, problem-solving, written, verbal, and customer-facing communication skills.
- Proficiency with Microsoft Office, SharePoint, project management, and collaboration tools; ability to learn and effectively use PMO and project financial systems.
Nice To Haves
- 3+ years of project management experience in IT infrastructure, networking, security, cloud, data center, endpoint, collaboration, or other technology-focused professional services environments.
- Experience managing projects within a professional services organization, systems integrator, manufacturer, or value-added reseller environment.
- Experience managing project scope, budgets, forecasts, resource assignments, change orders, customer communications, and project financial performance.
- CAPM, Agile/Scrum certification, or equivalent formal project management training.
- Experience with ConnectWise, Microsoft Project, Smartsheet, Lucidchart, Visio, or similar project planning, workflow, PSA, and reporting tools.
- Experience working with technical delivery teams and coordinating cross-functional resources in customer-facing project environments.
Responsibilities
- Owns assigned projects from initiation through closure, including project planning, execution, monitoring, control, and closeout.
- Serves as the primary day-to-day project contact for customers, internal stakeholders, technical resources, and vendors.
- Develops and maintains project schedules, milestones, deliverables, dependencies, resource requirements, and project plans.
- Leads project kickoff meetings, recurring status meetings, and other project governance activities; communicates progress, decisions, risks, and required actions.
- Manages project scope and ensures delivery remains aligned with approved statements of work, timelines, and customer expectations.
- Monitors project performance and proactively identifies risks, issues, delays, resource constraints, and dependencies; develops and drives appropriate mitigation and resolution plans.
- Coordinates technical and cross-functional resources to ensure project activities are planned, sequenced, and completed effectively.
- Manages project changes by documenting scope changes, assessing impacts, coordinating approvals, and ensuring approved changes are incorporated into the project plan.
- Leads project closure activities, including deliverable acceptance, customer transition, financial and administrative closeout, and lessons learned.
- Accountable for project financial performance, including budget, labor, expenses, billing milestones, forecast, and project margin.
- Reviews project financial and resource performance regularly and identifies potential variances or unfavorable trends early.
- Maintains accurate and timely project information in ConnectWise and other required PMO systems.
- Updates project plans, status reports, RAID logs, action items, decision logs, meeting notes, forecasts, and other required PMO artifacts.
- Coordinates resource assignments and delivery requirements with technical and service delivery leadership.
- Ensures project activities comply with established PMO processes, governance standards, approval requirements, and documentation practices.
- Provides visibility into upcoming project milestones, resource requirements, dependencies, financial performance, and delivery risks.
- Escalates significant scope, financial, customer, resource, or delivery concerns with appropriate context and recommended actions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
