Project Manager I

Timeless Medical Systems

About The Position

Timeless Medical Systems partners with healthcare organizations to improve patient nutritional outcomes through the integration of clinical expertise and technology. Its software supports tracking and tracing expressed human milk, donor human milk, and formula in healthcare facilities and human milk banks. The Project Manager I engages customer stakeholders and internal resources to deliver business value, managing small- to medium-sized projects. With guidance from a supervisor or Senior Project Manager, the role defines project scope and schedule and forecasts budget. The Project Manager owns customer implementations from planning through execution and transitions completed projects to TMS Support. The role serves as the primary customer contact during implementation, works across internal teams, manages project plans, risks, issues, scope, schedules, and financial forecasts, and supports customer go-lives. Work may take place remotely or in busy hospital settings and requires travel of 25–35%.

Requirements

At least 1 year of experience in the information technology or healthcare industry.
At least 1 year of project management experience, preferably in software implementations.
Bachelor’s degree.
Ability to manage small- to medium-sized implementations.
Good written and oral communication skills.
Presentation, organizational, and problem-solving skills.
Ability to prioritize and manage conflicting demands.
Ability to manage timelines effectively.
Experience with standard project management software, including Word, Excel, PowerPoint, MS Project, Smartsheet, or Google Suite.
Reside within one hour of a major airport.
Ability to travel 25–35% to support customer go-lives.

Responsibilities

Conduct Timeless implementation projects and serve as the primary customer contact.
Develop and manage project plans using Smartsheet and other internal tools and processes.
Manage implementation issues, de-escalate customer concerns when possible, and escalate concerns when required.
Apply continuous risk management to identify and assess risks.
Collaborate with project teams to support successful implementations and achievement of project goals.
Understand contract deliverables and manage scope to meet commitments within agreed timelines and costs.
Collaborate across TMS teams, including Support, Sales, Account Management, and Product Development.
Structure and facilitate key project meetings.
Maintain basic knowledge of product configuration and functional use.
Communicate effectively with all organizational levels and provide guidance and direction to customer stakeholders.
Validate financial forecasts and reconcile resources and related project expenditures on an ongoing basis.
Own customer implementations from planning through execution and transition projects to TMS Support.