Project Manager I (East Region)

Panorama Education

1d•Remote

About The Position

As a Project Manager I, you will serve as a trusted advisor and long-term partner to districts, ensuring they adopt and implement Panorama’s products with clarity, confidence, and meaningful connection to their strategic goals. You will maintain ownership and accountability across the entire client lifecycle—from onboarding through sustained use—offering guidance, structure, and proactive insights that enable districts to realize the full value of the Panorama platform. In this role, you will translate district priorities into actionable project plans, ensure data accuracy and platform reliability, and lead cross-functional coordination across teams. You will leverage your experience working with districts to translate goals and outcomes to technical use cases, track and manage progress, manage client expectations, and present thoughtful solutions when challenges arise. Your partnership will ensure a seamless, consistent, and outcomes-driven experience for clients as they leverage our suite of products and services. Your time will be spent managing multi-product projects; advising clients on best practices for implementation and adoption; unblocking progress through collaboration with technical and operational teams; and maintaining platform accuracy and reliability. As the central point of continuity across delivery, you will strengthen Panorama’s impact by bringing product insights, execution excellence, and client-centered judgment to every engagement.

Requirements

1-3 years of relevant experience managing multi-stakeholder projects within an assigned client portfolio, ideally within SaaS, education, or related consultative environments.
Strong project management skills, with the ability to translate strategy into executable plans and drive progress across competing priorities.
Demonstrated success building and maintaining client relationships, with the judgment to guide expectations and present thoughtful alternatives.
Ability to scope and navigate technical concepts, data structures, and system configurations with accuracy and clarity.
Experience collaborating across cross-functional teams to solve challenges and ensure delivery excellence.
High level of organization, attention to detail, and comfort managing multiple projects simultaneously.
Product fluency and curiosity—able to learn, understand, and explain how platform features support client goals.

Nice To Haves

Experience with school districts, government agencies, or mission-driven organizations is a plus.

Responsibilities

Manage a portfolio of 30-40 small- to medium-sized school district clients, representing approximately $2M in annual revenue across a range of products and services within the Panorama suite.
Translate district goals and strategic priorities into actionable project plans, timelines, and measurable outcomes.
Leverage insights from cross-district experience to guide expectations, inform trade-offs, and shape implementation plans.
Present options and alternatives to help clients solve challenges efficiently and sustainably.
Manage client expectations in partnership with Account Managers, aligning use cases to strategic goals.
Understand state legislation and incorporate it into best practice advising.
Manage complex onboarding and ongoing delivery projects across the full Panorama product suite.
Coordinate and facilitate project calls.
Track project timelines and milestones.
Oversee post-training platform refinement and ensure clients are ready for adoption.
Unblock project progress by coordinating with internal SMEs, escalating issues, and securing timely responses.
Own platform accuracy, data integrity, and overall reliability for assigned client portfolios.
Verify initial data access and readiness, including file receipt and header accuracy.
Oversee technical rollover processes and manage change requests following rollover completion.
Ensure system correctness through internal QA, data checks, and coordinated reviews before client-facing milestones.
Drive alignment across Implementation, Support and Survey Operations to ensure cohesive delivery.
Route product functionality questions, enhancement requests, and technical issues to the appropriate internal teams.
Coordinate ticket tracking and resolution across Integration, Survey Operations, Technical Support, and Product enhancement requests.
Contribute to a streamlined delivery model that reduces handoffs and strengthens partnership continuity.
Build deep product expertise across Panorama’s full suite to support client use cases and long-term adoption.
Educate clients on platform functionality, new enhancements, and best practices.
Support clients in enabling features such as Solara, survey instruments, Check-Ins, Enhanced Survey Reporting, and self-service tools.
Track and manage enhancement requests in partnership with Account Managers.

Benefits

annual bonuses or commission awards
equity awards
401K with an employer match
Health, dental, vision, life insurance, and short-term and long-term disability coverage.
Flexible spending account for health care and dependent care
Wellness Reimbursement
Work from Home Reimbursement
Flexible vacation policy
Parental leave program
Company Issued Laptop