Project Manager I - Customer Advocate

AAON, Inc.•Tulsa, OK

14d•Onsite

About The Position

The Project Manager I – Customer Success supports the coordination and execution of customer orders to drive on-time delivery and customer satisfaction. This role contributes to departmental objectives by tracking project progress, maintaining clear communication across teams, and identifying potential risks. The Project Manager I works collaboratively with internal departments and external stakeholders to ensure projects remain on schedule and aligned with customer expectations. This position also supports continuous improvement efforts by documenting outcomes and identifying opportunities for process enhancements.

Requirements

Requires a Bachelor’s degree in Business, Engineering, or a related discipline
2+ years of experience in project coordination, customer service, or a related role within a manufacturing or industrial environment
Any combination of education and experience, which would provide an equivalent background.
Strong organizational and time management skills.
Effective written and verbal communication skills.
Basic understanding of project management and customer service principles.
Ability to work collaboratively across cross-functional teams.
Strong attention to detail and accuracy.
Problem-solving skills with a focus on continuous improvement.
Frequent use of computer systems for tracking, reporting, and communication.
Ability to manage multiple tasks and adjust priorities in a fast-paced environment.
Occasional standing and walking during meetings or production floor visits.
Use of fine motor skills for data entry, documentation, and communication tasks.
Ability to analyze information and make routine decisions.

Responsibilities

Monitor customer orders from initiation through completion to ensure timely execution and delivery.
Track project schedules and coordinate with internal teams to ensure resources are aligned with production needs.
Identify potential risks such as delays or material shortages and escalate issues to appropriate stakeholders.
Facilitate communication between internal departments and external representatives to ensure alignment on project status and expectations.
Prepare and distribute project status updates and reports to support visibility and decision-making.
Participate in project review meetings to gather updates and support issue resolution.
Maintain accurate documentation related to project progress, timelines, and outcomes.
Support continuous improvement efforts by documenting lessons learned and identifying opportunities for efficiency gains.
Assist with coordinating project timelines and deliverables across teams.
Support resolution of customer inquiries related to project status or delivery.
Participate in process improvement initiatives to enhance customer success outcomes.
Collaborate with cross-functional teams to maintain workflow efficiency.
Performs other duties as assigned.