PROJECT MANAGER, HOSPITAL ENVIRONMENTAL SERVICES

Compass Group•Austin, TX

2d•Remote

About The Position

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. The (EVS) Environmental Services Project Engineer is an experienced “operator without a portfolio” that is flexible for support assignments to prospective, new and existing accounts. As a support resource, the Project Engineer will be assigned by a senior leader (President/RVP/RDO/VPO) to conduct surveys of potential client facilities, assist on presentations, plan and execute start-ups of new business, audit and/or re-engineer existing accounts, train management or hourly personnel, or perform other operations, program development, teaching, research, or troubleshooting assignments. The Project Engineer must be knowledgeable, experienced and fully fluent in EVS and support service programs.

Requirements

Must be willing to travel 85% of the time across the US
Must be willing to work a flexible schedule including ten days on/ four days off, and evenings/weekends/holidays
Must be willing to be a hands on manager
Prior environmental services/housekeeping management experience at a large volume account or similar setting
Must be based within reasonable commuting distance of a major airport/city hub

Nice To Haves

Bachelors Degree preferred; Associate's Degree required, depending on experience

Responsibilities

Successfully builds relationships at all levels of the client, customer and Company organizations, specifically cultivating relationships with officer level clients
Manages multiple business goals and priorities in the best interest of the organization as measured by Client Satisfaction and Client Retention achievements
Works closely with the Company’s IS Department where/as needed; recommends changes or modifications to the system for consideration
Collects and analyzes facility data including, occupancy data etc., develops appropriate staffing levels based on industry standards, company benchmarking and personal experience
Identifies and addresses "hot spots" and program issues. Identifies and develops action plans for quality and service issues
Implements all TouchPoint programs according to any/all business proposals, Company standard and costing
Performs Operations Audits as needed
Provides support, training and recommendations to the on-site management team
Provides orientation and management training to existing and new management teams. This training will include system application and day-to-day management practices
At the discretion of the President, provides as needed support including payroll transitions, marketing/ communications, operations, etc. in the area of food service and support services for the Division and the Company
Additional duties as assigned