Project Manager, Government Accounts (Digital Marketing/Advertising)

LEAP•Louisville, KY

28d•Hybrid

About The Position

This Project Manager will support our government-sector client portfolio, where our delivery model differs slightly from the private sector. This role blends hard, disciplined project management skills with the client-facing finesse of account management. You'll manage a high volume of light-touch government accounts (40-50) while ensuring each receives clarity, structure, and excellent service - helping our teams deliver on-time, on-budget work that supports impact. You'll be a great fit if you're energized by variety, highly organized, comfortable in a fast-paced environment, and skilled at balancing project execution with professional, proactive client communication.

Requirements

3+ years of project management experience, ideally in an agency, marketing, digital, or creative environment (or adjacent field with highly transferable skills).
Experience managing a large volume of concurrent projects with strong attention to detail and follow-through.
Prior involvement in client-facing roles, such as project management, account management, sales, customer success, consulting, or operations.
Strong ability to communicate professionally with external stakeholders, including clients from government, nonprofit, or regulated industries.
High comfort with processes, structure, documentation, and deadlines in a fast-paced, multi-stakeholder environment.
Experience with project management platforms.
Proven ability to anticipate needs, manage risk, and keep projects on track.
Ability to navigate ambiguity, stay calm under pressure, and adapt quickly to changing needs.

Nice To Haves

Experience supporting government or public-sector clients or familiarity with their compliance, communication, and procurement nuances
Background in agencies that use a combined AM/PM model
Experience in Adobe Workfront

Responsibilities

Own project timelines, deliverables, scopes, and budgets for all assigned government accounts.
Create clarity for internal teams through detailed project plans, status updates, documentation, and risk mitigation efforts.
Ensure work moves efficiently through creative, strategy, production, and development teams using standard Leap processes and our project management system, Adobe Workfront.
Provide proactive forecasting of hours, resourcing, schedules, and potential bottlenecks.
Maintain a consistent cadence of communication and documentation across a high volume of projects.
Serve as the primary point of contact for government accounts, delivering a high-touch, service-minded client experience similar to an Account Manager.
Onboard new clients, guide them through Leap processes, and ensure they feel supported and informed.
Communicate project statuses, next steps, and expectations professionally and confidently.
Facilitate client meetings, recap action items, and follow through to keep work moving.
Identify opportunities for cross-sell/upsell or expanded engagement, working in tandem with senior Account Management leadership.
Guide clients through nuanced requests or complex workflows, using discretion and sound judgment.
Help uphold standards for documentation, accuracy, communication, and process consistency across government accounts.
Bring a mindset of continuous improvement, contributing ideas for more efficient workflows, better tools, or clearer processes.