Project Manager - Environmental Laboratory

Bureau Veritas•Montreal, QC

17d•Hybrid

About The Position

Bureau Veritas is looking for an Environmental Project Manager to join our environmental laboratory in Saint-Laurent, QC. The Project Manager contributes, through the personalized service they provide, to the quality service offered to the clients and thus to the organization’s objectives. Acting as the intermediary between the clients and the laboratory, the Project Manager ensures the satisfaction of the clients in regards to the services offered. The project manager is the key client relation contact that is critical to development of true client loyalty.

Requirements

Have a BAC of science or its equivalent
Have between 3 to 5 years of experience in an environmental laboratory
Must have basic chemistry knowledge for application in a laboratory setting
Are bilingual (English and French)
Have very good computer skills
Have excellent leadership, communication and organizational skills
Are able to manage multiple deadlines under stressful conditions with tight guidelines
Have good initiation skills to know when administration assistance is required by fellow project managers

Responsibilities

Responsible for maintenance and development of client accounts
Key liaison between the client, the laboratory, and senior Bureau Veritas management
Ensure Client feedback is passed on to senior Bureau Veritas management team
Respond to all client calls (telephone or email) within one hour of reception time, redirect calls or emails to PMA so as to meet this objective
Develop client relations through the provision of top-notch client services
Provide clients with technical support on their varied sampling projects
Stay current on all Application and interpretation of environmental regulations
Document and get closure to all client complaints, CARS
Stay current with all methods, PARs, and MOCs, via the various reporting tools of the QSI, and CMR databases
Assist the sales team with active participation in development and execution of the regional sales strategies
Development of actual and potential clients through active participation in new account identification, and regular account reviews of all actual clients
Work in conjunction with the client to coordinate all related project requirements
Facilitate communication between clients and other laboratory departments
Assist with the preparation of correspondence and reports for technical analytical data review, marketing information, and other related documentation
Develop and train newly hired assistant project managers
Work with accounting staff to facilitate discussions on client account payment habits and assist with collection of monies owed
Adhere to all Health and Safety Regulation
Adhere to and participate with all QA/QC policies of the organization to ensure Quality Standards are maintained
Maintain current employee training file
Assist the sample logistics department with the entry of samples into the laboratory Lims system according to established SOP
Provide assistance to the Container preparation department in high season, if required