Project Manager - Engagement and Communications

H&R Block•Remote, OH

17h•$62,800 - $94,200

About The Position

As a Project Manager - Engagement and Communications, you will help connect corporate initiatives with the teams who bring them to life in our tax offices. In this role, you will lead engagement activities that support successful implementation of business priorities, create meaningful two-way dialogue with field leaders, and ensure teams have the information and support they need to succeed. You will partner across Operations, Training, Communications, Product, and Field Leadership to coordinate meetings, feedback channels, support routines, and engagement programs that strengthen adoption, improve execution, and amplify the voice of the field.

Requirements

Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
3 years minimum experience in project or program management, communications planning, or similar related work
Ability to work effectively in a diverse work group; ability to lead in a matrix environment and at a distance (virtually)
Ability to work effectively in a diverse work group as a member of a team
Demonstrated decision making, analytical, and problem-solving skills
Effective oral, written, and interpersonal communication skills with demonstrated effectiveness in presenting complex information to multiple organizational levels, with strong facilitation and presentation skills
Proficiency with Microsoft Office software and product planning tools
Familiarity with Project Management methodologies
Track record of establishing priorities and deadlines

Nice To Haves

Experience in a consulting environment
Familiarity with compliance (regulatory, Sarbanes-Oxley Act (SOX), etc.) and governance issues
PMP certification, or equivalent, or completed work towards PMP certification, or equivalent
Some tax or financial background

Responsibilities

Manage project plans for engagement programs, leadership meetings, advisory councils, and support networks
Coordinate engagement activities with field leaders, business partners, and cross-functional teams
Lead support and escalation routines that help resolve questions and improve the associate experience
Facilitate feedback discussions that uncover barriers, readiness concerns, and improvement opportunities
Develop agendas, facilitator guides, talking points, surveys, and follow-up materials for engagement events
Capture and analyze field feedback, best practices, and emerging trends to inform business decisions
Track milestones, action items, risks, and follow-up activities across multiple projects and initiatives
Partner with Operations, Training, Communications, and Product teams to align messaging and readiness activities
Measure engagement effectiveness through participation trends, feedback insights, and adoption indicators
Document lessons learned and recommend improvements that strengthen future engagement efforts