Project Manager, Data & AI Operations
About The Position
The Estée Lauder Companies Inc. is seeking an exceptional candidate to join the Global Omnichannel Team as a Project Manager, Data & AI Operations. This role will be at the forefront of innovation in eCommerce and Omnichannel, shaping, evolving, and maximizing Ship from Store and related initiatives globally. The Global Omnichannel Team delivers best-in-class consumer experiences globally for Estée Lauder Companies brands. This role maintains and communicates the product vision, strategy, and roadmap for their product area(s), and is responsible for discovering, delivering, and optimizing Omnichannel products and capabilities that fundamentally transform how consumers find, purchase, and enjoy beauty products across the global portfolio of brands. This is a key role that works collaboratively with brands, business partners, solution architects, data, and delivery teams spanning Online, Stores, Supply Chain, Retail Operations, and more. The Global Omnichannel team is fast-growing, offering significant growth opportunities.
Requirements
- BA/BS in related field or relevant experience, MBA a plus
- 6+ years work experience in management consulting, product management, ecommerce operations, or similar
- Experience with supply chain/logistics in eCommerce or consumer products a plus
- Strong project management skills and "owner" mentality, ability to marshal resources and key stakeholders and drive a project through to completion despite setbacks
- Strong problem-solving skills, outstanding quantitative and analytical skills, including P&L development and understanding of key drivers that drive profitability in a multi-channel retailer
- Ability to prioritize effectively
- Excellent communicator with ability to build strong cross-functional relationships, to understand incentives, and to ensure alignment in a matrixed organization
- Executive presence with high business IQ
- Ability to work on several projects simultaneously and to thrive in a project-based, matrixed environment with a closely intertwined team
- Strong attention to detail and results orientation, high work ethic and persistence to drive an initiative to completion, a "roll up the sleeves" attitude towards tackling a challenge
Responsibilities
- Establish vision, strategy, and execution of Omnichannel products including Ship From Store and Click and Collect, through understanding of strategic brand direction, technology architecture, big picture consumer needs, and business opportunities (e.g. inventory efficiency, fulfillment cost optimization)
- Own end-to-end implementation and strategy for ELC Ship from Store capability, including development of order routing logic, business rules, use case development and prioritization, management of operational workstreams and in-store processes, and ownership of KPIs and insights in partnership with cross-functional teams and Brands
- Rigorously and systematically use data and analytics to define product, uncover opportunities, track performance, and drive decision making
- Ideate, build and implement innovative and best-in-class Omnichannel products and experiences that deliver business value and improved consumer experiences
- Create and communicate product strategy across organizations and teams to influence stakeholders to align behind the objectives
- Promote inclusive and innovative culture and principles within cross functional teams, while setting new standards in executional and operational excellence
- Track and set OKRs to measure success/failure for the Omnichannel products and capabilities you manage
- Inspire, enable and empower cross functional teams to execute with urgency and deliver incremental consumer and business value
- Proactively influence cross-department agendas to deliver human centered outcomes that balance short and long term objectives
- Use strategic and tactical thinking to identify and prioritize opportunities in highly ambiguous contexts, organize work in deep detail to align long term vision with iterative execution
Benefits
- health insurance coverage (medical, dental, and vision insurance)
- wellness and family support programs
- life and disability insurance
- retirement savings plans
- education-related programs
- paid holidays and vacation time
- incentive compensation programs
- Commission/Bonus Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
