Project Manager/Customer Service

Council of Industry•Highland, NY

5h•$55,000 - $75,000•Onsite

About The Position

Join the Selux Inside Sales Team as a Project Manager. This position is located in Highland, New York. As Project Manager, you will manage customer orders from conception to completion and coordinate with sales, engineering and production to ensure customer expecations are met. Work schedule: Monday - Thursday 7:30 am - 5:00 pm, Fridays, 7:30 am - 11:30 am Pay Range: $55,000 - $75,000/year Full benefits package including medical, dental, vision, life insurance, 401k with match, paid holidays and more

Requirements

Three years customer service or project coordination experience
Familiarity with CRM and ERP systems
Familiarity with the commercial specifying and purchasing process is a plus.
Ability to think creatively in order to understand and visualize client requests.
Strong verbal and written communication skills. We value responding to clients in a friendly, timely, and concise manner.
Excellent time management and organizational skills required.

Nice To Haves

Manufacturing industry experience preferred, but not required
Project Management Certification preferred, but not required

Responsibilities

Manage the commercial ordering process from initial inquiry through delivery, including responding to RFQs and preparing quotes.
Be proficient and stay up to date on the sales process, technical details, limitations and customization options for all products.
Handle incoming inquiries via email and phone, documenting all into our CRM. Noting any complexities for the project very clearly in the CRM to ensure all team members have high level visibility into the project.
Process orders and submittal packages while maintaining accuracy per company policies and procedures.
Review and understand specification documents and reflected ceiling plans for all quotations and orders.
Request clarification from agency partners where needed.
Collaborate with wider Selux team to handle technical and logistical issues as needed.
Help maintain a knowledge base of customer inquiries and product information.
Brainstorm and help to implement ideas, sales processes, customer experience.