Project Manager- Customer Implementations

HealthEdge

2d•Remote

About The Position

The Project Manager is responsible for ensuring the successful delivery of the HealthRules software product and its configuration, interfaces, upgrades, and enhancements. In this role, you will be responsible for developing an outstanding client-based relationship and will ensure a track record of on-time, on-budget projects that align with project plans and company objectives. Using a defined Agile project management methodology, the Project Manager is a hands-on leader who will manage all aspects of the delivery of the HealthRules product suite. This person will directly manage a team of technical resources who are responsible for systems integration and conversion tasks and business resources who are responsible for gathering requirements, designing the product configuration, and configuring the product using the HealthRules Language (HRL). Our Global Professional Services team supports customer-funded service delivery initiatives separate from standard SaaS license support activities. Examples include customer implementations, business expansion, and optimization initiatives.

Requirements

BA/BS degree in related field and over 8 years of experience managing large scale, enterprise-class, billable, software delivery-based projects to external clients.
Must have healthcare industry and HealthCare Payer and/or Care Management software implementation experience.
Experience managing teams of 8+ resources with billable work of at least $1M.
Strong project management skills, including the ability to prioritize work and manage multiple tasks in a fast-paced, dynamic environment.
Ability to lead and influence teams without direct authority.
Excellent communication skills, both written and verbal, with the ability to communicate effectively with technical and non-technical stakeholders.
Experience managing cross-functional teams and stakeholders across the organization.
Experience managing projects using the Scrum Agile software development framework.
Candidates should have a general understanding of Case Management, Disease Management, Wellness and/or Utilization Management.
Candidates should have a general understanding of healthcare payer workflows including claims processing, benefits configuration, member enrollment, correspondence, medical management, and provider contracting.
Strong knowledge of industry business practices and value offerings.
Experience working as a project manager implementing enterprise software applications.
Demonstrated leadership skills.

Nice To Haves

Experience with Smartsheet a plus.

Responsibilities

Develop and manage the overall program/project plans and timeline, including key milestones and dependencies, and tracking progress against the plan.
Partner with cross-functional teams, including engineering, operations, product management, and security, to develop and execute the migration strategy.
Identify and manage project risks and issues, and drive resolution of roadblocks to keep the program on track.
Ensure that project deliverables are of high quality, best practices and meet customer requirements.
Communicate project status, risks, and issues to key stakeholders and executive leadership, including regular program updates and presentations.
Lead and directly manage a team of client resources in the delivery of project-based activities in order to deliver the HealthRules product.
Provide estimates, SOWs, and project charter documentation in support of on-going client needs and new customer opportunities.
Maintain direct control over project planning. Must be able to set up measures to build the proper foundation that will be a stepping-stone to project success.
Demonstrate excellence and proven experience in developing project plans and managing project stakeholders, project teams, risks, schedules and budgets.
Play a key role in the client relationship management continuum and handle a wide range of communication and escalations that demand a high degree of diplomacy, discretion, insight, and judgment.
Participate and contribute thought leadership to help drive professional services strategies.
Act as a liaison between various internal organizations (Marketing, Finance, Product Management, etc.) for project-based continuity.
Provide thought leadership vis-à-vis best practices to help scale and improve the organization.
All other duties as assigned.
Perform all job functions consistent with HealthEdge's policies and procedures, including those which govern handling PHI and PII.