Job ID #31965: Project Manager, Corporate Security Operations

City of Hamilton•Hamilton, ON

11d•Onsite

About The Position

This position is responsible for ensuring effective day-to-day security operations through a variety of functions and activities. This includes the supervision of uniformed security guard services, third-party contract management, event management services, client-driven security support requests, process reviews, benchmark research, incident response, reporting, and data management. The role also involves the enforcement of security-related policies and procedures, which may include confidential staff and public information. The Project Manager will be responsible for the overall delivery of efficient, seamless security services through effective management that addresses reliability and efficiency for internal and external clients. The Project Manager will also be responsible for creating service level standards, standard operating procedures, and service delivery audits, and will act as the Corporate Safety & Security operational lead in partnership with local Police and internal City clients. The Project Manager will collaborate with project teams for planning and response management events, including leaders from Senior Leadership and staff from all City divisions. The role involves engaging and supporting uniformed security guard services, policy enforcement, proactive service measures, and providing subject matter expertise recommendations related to Threat Risk Assessments of City properties. This position will have regular access to sensitive, confidential, and personal information related to the City, its daily business, and associated risks.

Requirements

Proven knowledge of Physical Security Practices & Administration, Criminal and Provincial Offences Law application normally acquired by obtaining a post-secondary education in Criminology, Business Administration, Municipal Government Administration, Security Management or equivalent combination of related education and experience, or a demonstrated combination of work.
Demonstrated competencies in project management, that includes demonstrated experience and working knowledge of uniformed security guard services, event planning and critical incident response management.
Demonstrated experience in working with various Security related technologies including surveillance systems, incident management software, access control systems and other office-based technologies.
Possess a high level of professional business acumen and have highly effective relationship building and communication skills.
Experience with managing Operating and Capital budgets as well as supervising and overseeing third party vendors and staff is required.
Self-motivated with results-oriented personality that works well in a fast-paced environment with multiple competing deadlines is required.
Excellent written and verbal communication skills.
Demonstrated facilitation and presentation skills subject matter expert in the physical security practice.
Demonstrated ability to challenge, lead and inspire change and foster innovative approaches to challenges.
Ability to produce professional written reports and business cases in justification of projects and other security initiatives with a budget impact.
Thorough knowledge of Microsoft Office tools including Word, Excel, Power Point, Visio and MS Office Project.
Ability to work in a security environment that operates 24/7/365.
Possession of a non-probationary Ontario G class driver’s license, or advance level designation.

Nice To Haves

Professional Certifications in related fields would be considered an asset.
Demonstrated knowledge of relevant Procurement By-Laws, Provincial Legislation and industry-based standards related to security equipment is preferred.
Experience working in a large cross functional government environment including navigating through legislative requirements and general government process is considered an asset.
Experience in working in a municipal environment is preferred.

Responsibilities

Management and coordination of outsourced corporate security guard service contract(s).
Enforce contractor obligations related to contractual agreements, subject matter expertise and safe work environments.
Chair and coordinate team meetings as associated to current contracts and assigned projects.
Maintain strong working knowledge of applicable federal and provincial legislations related to municipal security, including the Criminal Code of Canada, Canadian Charter of Rights and Freedoms, Private Security and Investigative Services Act, Municipal Act and the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
Represent the City in judicial process through Superior and Provincial Offences court subpoenas.
Maintain strong working knowledge of industry best practices, service deployment strategies and legal responsibilities.
Respond to incidents, emergencies and/or requests for assistance in accordance with this role and assigned responsibilities.
Support parallel Corporate Safety & Security office staff resources in the delivery of event planning, incident response, project management and delivery verification with operational resources, tools and best practices knowledge.
Conduct business line specific performance audits and reviews to identify trends and service deficiencies and duplications and provide direction and recommendations to action redeployment and efficiency practices.
Represent and provide business line specific training and instructional support to Corporate Safety & Security Office stakeholders and clients related to safe office environments, incident management response and event analysis to provide mitigating recommendations for change.
Support the development, enforcement and continued review of Corporate Safety & Security Office Policies and standard operating procedures related to City-wide programs.
Provide subject matter expertise and support for various plans and proposals involving environmental construction and refresh projects, including Crime Prevention Through Environmental Design (CPTED) and safe work environment practices.
Present complex concepts to stakeholders through reports and proposals demonstrating leadership in effective decision making and budget applications.
Collect and provide analytical support related to KPI information in the development of budget proposals and the distribution of operational service (human security capital) assignments.
Provide regular reports of performance-based data to management for review and use in internal communications and external facing dashboard media portals.
Engage and participate in the application and continued development of the Corporate Safety & Security Office section goals and objectives, while applying and adhering to the Divisional and Departmental business plans, and the City of Hamilton Strategic Plan and Priorities.
Liaise with City staff, community stakeholders, organizations and contractors in a productive and professional manner.
Act as a key source of contact for the Investigations and Records Management business line and provide strong leadership through guidance, advice and support during active incidents and post event analysis.
Comply with all Health and Safety policies and practices for this position and the workplace.
Assist the Corporate Security Specialist with responding to and managing Corporate Safety & Security Office needs related to emergency response requirements.
On a rotational basis, take on the role of On Call Corporate Safety & Security Office representative threat and risk advisor to determine next steps to mitigate risk during special and professional game events and in relation to serious security incidents.
Perform other duties as assigned, which are directly related to the major responsibilities of the job.