Project Manager, Continuous Improvement Consultant

Liberty Mutual Insurance•Boston, MA

2d•$106,000 - $183,000

About The Position

Within Liberty Mutual's US Retail Markets (USRM) business unit, the Agency Distribution Solutions (ADS) team supports critical operations, finance and strategy work for Comparion Insurance Agency and Liberty Mutual Insurance Agency (LMIA). Comparion Insurance Agency is an independent insurance agency consisting of over 1,500 local agents selling personal, commercial and life insurance in more than 150 office locations across the country. LMIA supports an independent agency function within the call center and digital distribution channels of Liberty Mutual Insurance, ensuring that all customers find insurance solutions that meet their needs, even when Liberty Mutual is not the right fit. This role sits within the Strategy & Alignment team which focuses on strategic initiatives and ongoing program optimization efforts across both agencies. As both Comparion and LMIA have grown rapidly, so has the complexity and scope of these businesses. Building efficient, scalable, and resilient operations is essential to allow our teams to maintain their focus on high-value work and ensure target profitability over time. We are seeking a Project Manager II to join the Agency Strategy & Alignment team. This role is focused specifically on continuous improvement and operational transformation. The goal of this role is to drive meaningful change by identifying and implementing process improvements across the agencies and ADS, eliminating inefficiencies, and building organizational capacity for growth. This role will also support other projects on an as needed basis. Accountability and influencing skills are essential for this role. Candidates should demonstrate ability to function autonomously and be responsible and accountable for their own work. Strong communication, prioritization and critical thinking are vital to effectively navigating complex situations and when / how to include management and other stakeholders. Candidates should also be able to demonstrate the ability to directs stakeholders towards consensus points, gain buy-in of recommendations, and navigate challenging stakeholder situations.

Requirements

Strong analytical and research skills; demonstrated ability to diagnose process inefficiencies
Process improvement experience, e.g., Lean Six Sigma, Shingo, or equivalent methodologies / significant employment experience in a process improvement role
Proven ability to manage complex, function-wide projects independently
Collaborative mindset, and ability to work across teams and gain stakeholder buy-in
Strong problem-solving orientation and understanding of fundamental business, financial and operational drivers
Strong written and verbal communication skills, with the ability to develop clear status updates and basic presentations for varied audiences.
Highly organized, detail-oriented, and effective at driving work forward in a fast-paced environment.
Ability to define and build a business case in partnership with stakeholders and team members
Strong knowledge of project management principles and concepts.
Strong ability to manage all aspects of the project management life cycle.
Proficient with project management tools.
Displays strong communication, organizational, analytical, critical thinking, and team building skills.
Advanced presentation, influencing, and relationship management skills.
Competencies typically acquired through a Bachelor's degree or equivalent experience.

Nice To Haves

Experience in insurance operations or agency environments
Familiarity with automation tools and workflow optimization
Track record of delivering measurable efficiency gains
Project management certification strongly preferred.
Strong business operations knowledge to include understanding the function's value chain and market conditions strongly preferred.
Advanced degree preferred.

Responsibilities

Leads larger-sized, medium-to-high complexity projects (e.g., strategically important, technical in nature, large budget, 12-month timeframe).
Owns or contributes to defining the business case and gaining buy-in with input from stakeholders.
Ability to handle competing priorities independently, and to assist in meeting overall project timelines and stakeholder needs
Identifies and provides visibility into trade-offs between options, while identifying recommended approach.
Identification of processes ripe for improvement, automation, or redistribution
Facilitates and participates in problem-solving to eliminate manual, repetitive tasks that consume valuable time
Analyze workflows to identify and eliminate / mitigate single points of failure
Prepare materials and business cases to provide recommendations to leadership
Direct stakeholders towards consensus points and gain buy-in of recommendations
Own and manage complex stakeholder relationships and resolve any challenges
Provide updates to manager and collaborate with manager regarding complex situations