Project Manager - Club Programs

PetSafe Brands

About The Position

This role owns the coordination and management of Costco-specific programs across item setup, roadshows, and pallet initiatives. Serves as the internal hub that connects Sales, Operations, Marketing, and Supply Chain to deliver strategically important retail partnerships. The Project Manager will build and manage cross-functional timelines, drive accountability across teams, and ensure execution across Order Management, Logistics, Demand Planning, Creative Services, and Product. This person must bring Costco channel knowledge to navigate specialized requirements across packaging, pallet configuration, logistics, and compliance to avoid real operational and financial consequences.

Requirements

Experience in project management, sales operations, or supply chain experience, with direct exposure to Costco as a retail partner
Demonstrated understanding of Costco's vendor requirements, including packaging standards, pallet specifications, compliance protocols, and warehouse logistics
Proven ability to manage complex, cross-functional projects with multiple workstreams and tight deadlines
Exceptional organizational skills with strong attention to detail and a bias toward proactive communication
Proficiency in project management tools (e.g., Smartsheet, Asana, Microsoft Project, or equivalent) and Microsoft Office Suite
Strong interpersonal skills with the ability to influence and drive accountability without direct authority

Responsibilities

Lead end-to-end coordination of Costco roadshow programs, managing all timelines and cross-functional deliverables from planning through execution
Own packaging forecasting to ensure sufficient inventory is available ahead of roadshow windows
Coordinate rework activities, including vendor scheduling, timeline management, and quality oversight
Manage inbound and outbound logistics for roadshow inventory, including carrier coordination and cost tracking
Optimize and manage returns processes post-roadshow, minimizing waste and maximizing recovery value
Drive the new item setup process for Costco, ensuring all required data, documentation, and approvals are completed accurately and on time
Own the development and submission of item specifications and renderings in compliance with Costco's vendor standards
Manage pallet configuration specifications and renderings, coordinating with Logistics and Operations to validate compliance
Build and maintain detailed launch timelines, proactively identifying risks and driving cross-functional resolution
Coordinate Value-Added Services (VAS) timelines and deliverables, ensuring alignment between third-party partners and internal teams
Support NPD projects as needed
Serve as the primary internal point of contact for all Costco-specific operational programs, partnering closely with the Costco sales team
Build and maintain project trackers, status dashboards, and milestone calendars that provide visibility to leadership and cross-functional stakeholders
Facilitate regular cross-functional meetings, keeping teams aligned and accountable to deliverables
Identify and escalate risks proactively, recommending solutions before issues affect program timelines or retail execution. This includes escalating to cross functions leaders with a sense of urgency.
Continuously evaluate and improve processes to drive greater efficiency, accuracy, and scalability of the Costco business